Posts from ‘July, 2021’

The Guardian

Shell boss: we have no plans to change strategy despite emissions ruling

Jillian Ambrose: Thu 29 Jul 2021 16.47 BST

‘Unreasonable’ court ruling does not need new strategy, Van Beurden says, as firm reveals multibillion-dollar shareholder windfall

Ben van Beurden denied the company would need to change its plans to meet the tougher court-ordered climate targets on Thursday, as he revealed a multibillion-dollar shareholder windfall for investors and better-than-expected quarterly profits. read more

Content sourced from a Trustpilot customer review of Shell Energy first published 30 July 2021

I have never had such an inconsistent…

I have never had such an inconsistent broadband service.

Devices constantly disconnect and its been a nightmare.

I feel like my consumer rights are not being met…

I have asked to cancel and been asked to pay off the year left on my contract!

Absolutely awful customer service and not what I’m paying for.

Would never recommend and am really disappointed all around… Never had any problems like this with any other provider read more

STAY AWAY

Don’t sign up with this lot.

For over a year and a half I have had issues with them. Now again today it has been the 5th time an engineer did not show up to replace my IHD.

It is 1 thing after another, never can get things organised and sorted properly.

Insanely bad customer service and if I may add, daily standing charges are through the roof.

Choose another supplier if you can!!!!

Content sourced from a Trustpilot customer review of Shell Energy published today, 30 July 2021

PLEASE DO NOT SIGN UP TO SHELL IF YOU…

PLEASE DO NOT SIGN UP TO SHELL IF YOU CARE ABOUT YOUR MENTAL HEALTH, BLOOD PRESSURE & CREDIT RATING.

I actually cried dealing with customer service today.

From the start of the contract, dealing with shell has been horrific.

Today, nearly 3 hours of fascinating calls, being cut off & calling back (1st call lasted 57mins) spoke to FOUR DIFFERENT AGENTS TRANSFERRING ME BACK AND FORTH IN ONE CALL. read more

DW.COM

Shell’s Niger Delta cleanup: Ogoniland’s uncertain future

A Dutch court in January ruled that Shell had polluted the Niger Delta and ordered the energy giant to pay compensation. But many are now questioning whether it is enough to put right the misery suffered by the people.

The conflict between the indigenous people of Ogoni in Nigeria’s Niger Delta is a perennial one.

This year’s court ruling by an appeals court in the Netherlands — in favour of Milieudefensie/Friends of the Earth Netherlands and four Nigerian farmers — was heralded by some of them as justice. read more

Content sourced from a Trustpilot customer review of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

Terrible customer service

I was with first utility for many years who were excellent until taken over by Shell, who are best described as abysmal

I moved in March contacting Shell many times by phone and e mail since February to arrange trasfer. I couldn’t transfer gas as none in village and shell couldn’t offer Internet transfer.

My power was not transferred despite many phone calls and e mails.
Despite this, in June was told shell would take over only to find out it was the wrong address.

E mailed again many times via 2 e-mail addresses only to be ignored.
Contact made via Facebook which was acknowledged but still waiting for reply. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago. Republished here today, 30 July 2021

I transferred my gas and electricity…

I transferred my gas and electricity accounts to Shell energy on 6 March 2021. I was promised the installation of smart meters and nothing has happened.

My monthly direct debit was recently increased so that the new annualised payment exceeds the cost of Shell’s own predicted annual consumption for my house by £500.

When I telephoned Shell yesterday to discuss the situation the phone line went dead after over 16 minute’s wait. The same happened this morning after a 5 minute wait. This level of service is unacceptable and disrespectful. read more

Good riddance to Shell Energy Broadband

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Shell energy broadband is the worst

Shell energy broadband is the worst. I kept receiving debt email which I complained about and initially they did not understand either why I am continuously being charged for a service I terminated before the next billing month.

Then they said about early termination fee which I contested that I was with you since July 2019 for an 18 months contract when I had left June 2021. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Transfer from Post Office Broadband to…

Transfer from Post Office Broadband to Shell Energy FOLLOWING acquisition of PO by SE. The presentation of the compulsory transfer documentation is very misleading. SE present the most expensive option at 30 pounds per month as the only option initially, it is only at the end of the notification document that the same level of service is presented at 12 pounds per month lower fee. THIS APPEARS INTENTIONAL DESIGNED TO MISLEAD AND HOODWINK AS MANY PEOPLE AS POSSIBLE TO OVERPAY FOR A LIKE FOR LIKE SERVICE. read more

Information sourced from Trustpilot customer reviews of Shell Energy first published 2 days ago and republished here today, 30 July 2021

Avoid, avoid, avoid!

This review is for Home Broadband from Shell Energy. All I can say is don’t. Don’t use them, don’t believe their false advertising, and don’t expect any help from their customer services team.

Their website clearly and unequivocally says that their router is provided “at no additional cost”. That’s a lie, if you dare to leave them, even after you’ve completed your minimum term, they will charge you £35 for the router if you are unable to send it back to them almost immediately. read more

Information sourced from Trustpilot customer reviews of Shell Energy published 2 days ago. Published here 30 July 2021

You would believe that a company…

You would believe that a company bearing the name Shell would be reputable,wouldn’t you? Not this one. I swapped supplier from the one which bears the logo of an 8 tentacle sea creature and boy did I make a huge mistake.

My first bill from these people included 82 units of gas which I did not use and despite numerous emails the response I get each time is “the difference in units has to be more than the industry guidelines” (which in this instance is 108 units) before I can dispute the overcharge. They can also overcharge for electricity without recourse!!!!!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published two days ago. Published here 30 July 2021

They NEVER ring you back.

Totally incompetent

Totally incompetent. Advisers are mostly very pleasant, but reading from a sheet with no backup. Had a problem with line and broadband in April, line sorted but broadband still drops out.

Complaints opened and closed by them when you phone to chase.

They NEVER ring you back.

Threatened to leave since June, now I have done it they are threatening to charge me £281 for breaking my “new?” Contract. I am supposed to have agreed to a new contract in April! Who would agree to a new contract when you have a persistent fault? I have changed all my equipment, apart from the route, they refused to change this, suggesting I buy one, whilst stating “routers do not degrade with age”!!! read more

Information sourced from Trustpilot customer reviews of Shell Energy published 30 July 2021

The ombudsman would have a field day

I have been waiting for Shell to call me back like they promised all of Monday, Tuesday and Wednesday this week.

Tomorrow is the final day I can wait by my phone before Shell leave me with no choice but to escalate this further.

This has been going on since May, and I have emailed their trust pilot email account (which they tell you to email) several times and still not received a reply. T

his company is quite frankly appalling, does their CEO realise this I wonder? read more

Information sourced from Trustpilot Reviews of Shell Energy published 30 July 2021

Leave Shell now

Leave Shell now
If you’ve joined recently get out
STOlLEN money from my account
£35.89
Paid 3rd July not credited
Sent evidence bank transaction
No move movement
Pass on information to many people as possible
Don’t use app
The app is designed to Steal by shell.
Found money after calling me a liar
Still takes 5 days
Customer service poor.
Leave now don’t use app
Built to steal.
If you don’t check your in trouble
Good knows how much they have stolen from customer.
I check that’s why I noticed
So to all start checking now
Pass message on
Leave Shell read more

Information sourced from Trustpilot Reviews 30 July 2021

Awful customer service

Awful customer service. My smart meter stopped working. I reported it. They were not interested. I made a comment. They were not interested. I had to take it to the ombudsman. My case worker has stopped taking my calls and I have not heard anything from them for over 3 weeks.

Information sourced from Trustpilot Reviews 30 July 2021

Found the worst business in the UK

Here what this group have done so far to me

Told lies about
Payments
Emails
Complaints
Anything else
Keep demanding phone calls
never address issues I raised to them
Seem like someone who’s always high on the weed no sense out of anyone from this company
Trying to steal money from me
Instead of say sorry like a real man or woman pretend it never happened or claim it was my fault
Can’t understand English at all average 16 boy or girl could skin this company staff at language competition since can’t process basic English information or words read more