My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy.On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case! We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting.read more
Shell plc announces the appointment of Caroline Omloo as Company Secretary with effect from August 1, 2022. Ms Omloo succeeds Linda Coulter who stands down from her role at the end of July 2022 and retires from Shell in February 2023 after 28 years of service with the Shell Group.
NOTE
Caroline Omloo is a Dutch national. Before joining Shell in 1999, she worked in private practice with law firm Nauta Dutilh. She has held various positions in Shell, including Secretary to the Audit Committee, Associate General Counsel Corporate Finance NL, Chief Privacy Officer and Head of Legal and management team member of the Downstream Operating Company in the Netherlands. She has also been a member of the board of Stichting Shell Pensioenfonds, one of Shell’s Dutch pension funds. Caroline took up her previous role as Head of Legal and Compliance of Shell Asset Management Company in 2017 and was a board member of this company from 2018 to 2022. From 2009- 2019, Caroline sat on the board of Stichting Beroepsopleiding Bedrijfsjuristen, the foundation providing education for in-house lawyers in the Netherlands. She also served as a board member of Missie Verkeersmiddelen Actie, a Dutch charitable organization, from 2007 to 2017.read more
Jun 30th, 2022
by John Donovan.
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DutchNews.nl
Carbon dioxide compensation? Shell again criticised for misleading advert
June 30, 2022
The Dutch advertising standards authority has again criticised an advert by oil giant Shell, following complaints by anti-fossil fuel campaigners and Greenpeace Nederland.
The company cannot claim that compensating for carbon dioxide emissions nullifies the damage to the climate caused by a car trip, the commission said on Wednesday.
Last year, the RCC ordered the term CO2-neutral be removed from the same ad. Shell complied, and replaced it with the CO2 compensation claim.read more
Jun 29th, 2022
by John Donovan.
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Bloomberg
Shell Is Seeking Applications to Dominate Your TikTok Feed
Kevin Simauchi, Bloomberg News
(Bloomberg) — Shell Plc is looking for someone to manage its TikTok channel, seeking to diversify its social media efforts and appeal to younger, greener audiences.
The London-based oil and gas giant wants a candidate who is a TikTok expert, passionate about video and able to “catapult Shell to be one [of] the best content creators” according to the job description updated June 27. The person will be based in London and be responsible for designing the “overall strategy and vision” for the Shell brand on TikTok, including reporting audience growth data and collaborating with videoagraphers and influencers.read more
I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty. Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless). I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off.read more
Prolonged labor strikes at Shell’s Prelude LNG facility will disrupt shipments from it for the next two weeks, the supermajor warned this week.
“We have issued a notice to customers that cargoes will be impacted until at least mid-July due to the industrial action,” Shell said, as quoted by Reuters.
The floating LNG production facility in northwestern Australia has an annual capacity of 3.6 million tons. The news of a halt to operations adds to an already difficult situation for gas importers after Russia reduced the flow along the Nord Stream 1 pipeline by 60 percent, and an explosion took Freeport LNG out of commission for at least three months.
This latest disruption comes just three months after an outage that shut Prelude down for four months. The strike is a response to Shell’s refusal to concede to some of the demands made by the Australian Workers’ Union.read more
Jun 29th, 2022
by John Donovan.
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Shell Chief Paints Bleak Picture on Global Energy Supply
The world is heading for a “turbulent period” as tightening supplies of liquefied natural gas and oil exacerbate a global energy crunch, Shell Plc Chief Executive Officer Ben van Beurden said.
Bloomberg News: Jun 29, 2022: Sharon Cho, Stephen Stapczynski and Laura Hurst
(Bloomberg) — The world is heading for a “turbulent period” as tightening supplies of liquefied natural gas and oil exacerbate a global energy crunch, Shell Plc Chief Executive Officer Ben van Beurden said.
Speaking in Singapore, the CEO painted a bleak picture of an energy supply that will struggle to replace large swathes of Russian oil and gas that still flow into Europe.read more
Jun 29th, 2022
by John Donovan.
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FINANCIAL POST
Shell says Prelude LNG shipments disrupted until at least mid-July
REUTERS: Jun 28, 2022
SYDNEY/MELBOURNE — Shell Plc said on Wednesday liquefied natural gas (LNG) shipments from its Prelude floating LNG facility off northwest Australia will be disrupted until at least mid-July due to work bans by unions fighting for better pay.
“We have issued a notice to customers that cargoes will be impacted until at least mid-July due to the industrial action,” a Shell spokesperson said in an emailed comment.
The loading disruption at the 3.6 million tonnes-a-year Prelude floating LNG facility comes just three months after Prelude resumed shipping LNG following a four-month shutdown due to a major power failure.
Workers on Prelude began 12 days of industrial action on June 10 over a pay dispute. They are set to vote on a new offer from Shell on July 7.read more
Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW.read more
Dispute stops cargoes at Shell’s huge floating LNG plant
Angela Macdonald-Smith: Senior resources writer
Updated Jun 28, 2022 – 10.36pm, first published at 9.22pm
Shell’s monster floating LNG project off the north-west coast has cancelled cargoes until at least mid-July amid an escalating industrial dispute, tightening the supply of gas in the already-stretched global market.
Trade unions represented through the Offshore Alliance say Shell has threatened union negotiators with its intention to shut down the facility amid the deteriorating situation.
Australian Workers’ Union national secretary Daniel Walton described the threat as “insane” given the national gas crisis, and said the energy major was trying to bully the nation into agreeing to its “hardline” demands.
However the energy multinational insists it is union bans that are behind the likely shutdown, restricting its ability to operate the complex facility and offload cargoes. Prelude supplies LNG to the export market, not to Australian energy users.
A Shell spokeswoman said the group has notified customers that it is cancelling cargoes until at least the middle of next month due to the impact of the industrial action.
The dispute centres around a new collective agreement under negotiation between Shell and the unions, for workers that industry sources say are paid an average of $250,000-$280,000, and in some cases more through bonuses, allowances and overtime.read more
Just had my first bill after changing to fibre broadband and it should have been £32.88 per month. I didn’t get a first bill and was told I was in credit from paying in advance for my original broadband package of 2mbps with Post Office when it was migrated.
So no get billed is £196.54!!!! I ring and spend over half hour talking first to a computer then to Nazeem who says I had a call out charge added. I said yes as Openreach left cables to 5 houses disconnected after moving a telegraph pole. I was asked again if I requested a call out, well obviously as I had no phone/internet! Nazem contradicts a previous message that said if the engineer is called out for any reason there is a charge! Shell already paid me a weeks compensation for loss of service and yet I am still billed. Also no mention of how much I was in credit from my pre-change-over contract. Its like Fred Carnos Circus run by people with no idea on how to treat customers. As someone else said, another Talk Talk type company. Avoid at any price!read more
Jun 25th, 2022
by John Donovan.
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“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…”read more
Jun 25th, 2022
by John Donovan.
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“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”
25 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with. So with that in mind let’s get down to how we can all play our part to bring this company down legally. Money Money Money, they cannot survive without money. Boycott all shell products and services, tell family and friends to do likewise. Get on to social media spread the word. Word and mouth will spread like a forest fire it just needs you to do your bit. Shareholder a perfect storm is coming, will your shares become worthless, should you even be supporting this bad company. The top brass at shell need to know what’s happening, their email address is on the internet fill their inboxes with your truthfully thoughts. The people in the UK deserve better lets get rid of this crap company from our shores.read more
This company has the very worst customer service in the planet.I was without internet for days.I work online and couldn’t work for 3 days and a half. They never sent an engineer. I saw an Openreach vsn, and the guy was good enough to come and check my connection. It was the router. The engineer sent his notes, and Shell should have sent the router. They wouldn’t. It was not the engineer that they sent, although it was an Openreach engineer, who was the only person who knew what SERVICE is. Horrible, unhelpful, terrible company. Good riddance.read more
Absolutely atrocious customer service.I was switched by force due to Ofgem price cap and Pure Planet going bust. I couldn’t get a bill off this useless company for almost six months, despite having a smart meter. Then I got two within a short period of time totalling over £700 where normally I would pay less than half of that. They didn’t get meter readings for three and a half months and imposed a daily average calculated on my usage during the coldest months of the year. Absolute b*ll*nds!read more
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
DISCLAIMER
This is not a Shell website. That fact should be abundantly plain from the overall content of this home page and our sister Shell focussed websites, including shellnazihistory.com. Click on the Disclaimer link at top of this page for more information. You Can Be Sure Shell does not endorse or approve of this website. There are no subscription charges nor do we solicit or accept donations. It is an entirely free to use website drawing attention to the negative side of Shell while also publishing positive news about the company. The Shell logo image with the white text used on this website, as per the above example, is in the public domain because its copyright has expired and its author is anonymous. It can be found here on WIKIMEDIA COMMONS. Our shellenergy.website republishes Shell Energy customer complaints posted on Trustpilot where there is an ample supply. Use this link for Shell’s own website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
John Donovan, the website owner
Bloomberg
29 June 2022
FINANCIAL POST
28 June 2022
25 June 2022
“Absolutely atrocious customer service.”: 
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
