Shell Broadband is slow as Hell!

2 July 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Shell Energy Broad Band

Shell Energy Broad Band! This is a contradiction in terms…as you’d be better served With “Dile-Up! Shell Broadband is slow as Hell! Completely contrived and manipulated speeds shown in adverts. BBand speed will be ok for the first couple of weeks then just goes all to Hell.  You will then call cust service who will be absolutely, adamant that you are a HIGH USER!!… I live alone! and connect only my phone and TV to ‘WiFi’. As it’s so slow, I try to use one or the other…doesn’t help. 20, to 30, minute call waiting, time (20, mins at VERY BEST…and all you will hear is “you’re a very, heavy user! You NEED to upgrade”. Don’t use Shell…dreadful Custservice, dreadful product, with no recourse, when issues arise. (If you’re reading this, you are probably in my distant future and I am long dead…as probably, took decades, to up-load).

Fast to issue threats, slow to handle complaints!

Fast to issue threats, slow to handle complaints!
2 days ago you said

“Good evening. Thank you for letting us know about your payment due reminders! I’ve located your complaint and I’m happy to confirm I’ve now asked a relevant team member to contact you as soon as possible to resolve this with you. You can find out more about how we handle complaints here: https://wwwxshellenergyxcoxuk/services/how-we-handle-complaints. – Sara”

Still no contact yet up until recently you were sending me threatening texts nearly every day, perhaps you need to move some staff from issuing threats to dealing with complaints!

This company does not care about…

This company does not care about customers or previous customers who were with first utility for years.
Recently I found a cheque for £249.98 dated 2012 when I was sorting through some paper work. Contacted shell to seek advise, for 2 months they have messed me around. I out a complaint in and they have closed this as they will not honour the money they still owe me.
Although the three members of staff I spoke to were very nice, customer services were lacking and just sent emails when I called.
The check in question is where I have over paid by dd.
Absolutely discussed will never use this company the are dishonest.

Bad customer service

What a joke this company is .my mother received a bill for £98.22 for broadband,she hasn’t even got a computer,after been on hold for half an hour finally got someone to answer and explain them selves,it turns out that they have taken over post office telephone and broadband service but forgot to tell us.this is not good enough I wonder out of 450000 customer’s how many were informed.once this has been paid we will be going elsewhere as she only need a phone line and not broadband

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy.

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