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Shell Energy broadband untrustworthy, unprofessional, incompetent and unscrupulous

If I could leave no stars I would. Please avoid this company, I wish id have known just how awful they were but I thought being owned by Shell they would be trustworthy. They are unprofessional incompetent and worst of all unscrupulous. You anyone but SHELL ENERGY

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Little Old Lady: Location BOLTON: Date  2022-07-18

Comments

ex Post Office, still got PO router NO Customer service online or phone, incomprehensible bill/cust svc reply SORRY NOT AVAILABLE (since takeover, apparently) Why energy co thinks it can run BB anyway. THE WORST EVER

Reviewer Matthew: Location Malvern: Date 2022-07-17

Comments

Didn’t even connect, just swapped suppliers, waited 3 weeks late now, they still haven’t fixed whatever isn’t working, they even charged my first bill which they promised they wouldn’t until it works. Awful.

Reviewer Berni: Location Halifax: Date 2022-07-16

Comments

My broadband account ended on 25th June. I called on 20th June to renew my contract. When I called Shell on the 26th June, they called me a liar and said I’d never renewed my contract. I waited over 2 hours to speak to someone. They said I could renew my contract, but it would be £50 renewal and I’d have to wait 3 weeks. I emailed to complain and asked them to review the recorded calls. Nearly a month later and I’ve heard nothing.

Reviewer Richard: Location Kent: Date 2022-07-16

Comments

I was a post office customer and then Shell took them over. I recently had my broadband suspended (DD had failed in April) I called them up to discuss 50 mins I finally got through to someone. They had tried to take a payment twice and it failed but the email on the second failure said they would try again in 10 working days (money would have been in the account then. The call centre operative said I was on a manual payment.

So they had not been able to take any money since then. I am not one of those people who check every direct debit but know that each month there is a certain amount for bills that comes out.

But… they continued to rack up my monthly bill until today I had to pay £110 and there was no policy. They said their rules where it had to be paid. I work from home and need it so had to pay.

So long story short 1hr 40mins on the phone.
Held to ransom over their policy of suspended accounts
Billed for 4 months without knowing there was an issue
Filled a complaint with them.
Going to the financial ombudsman as I think their trading practices are a bit dodgy

Reviewer paula: Location goodier-webb: Date 2022-07-16

Comments

If I could leave no stars I would. Please avoid this company, I wish id have known just how awful they were but I thought being owned by Shell they would be trustworthy. They are unprofessional incompetent and worst of all unscrupulous. You anyone but SHELL ENERGY

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