Poor quality connection, low range router and speed… have no customer advisors available – poor quality products and awful service.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer M WOLLENBERG: Location LONDON E18: Date 2022-10-19
Comments
STAY AWAY! They promised service, in the end Openreach attended and said they could not offer even basic DSL never mind fibre – but of course by then old service was turned off – so now I am without and have been for weeks – and they take days to reply
Reviewer jannette winnik: Location midlothian: Date 2022-10-18
Comments
this company is ok if you dont want online for more than 10 mins, constantly disconnected, biggest mistake i have made ,roll on the next 16 months
Reviewer Rob: Location Leicestershire: Date 2022-10-18
Comments
Not long switched to Shell Energy. Broadband received and after four days of Poor quality connection, low range router and speed, called to cancel, only to be told that I was outside of my 14 day cooling off Period when the contract was signed. Despite explaining that I’d only actually had the service four days ago / this was the case.
Spent ages on the phone trying to get this sorted, moving from department to department and in the end have given up trying to speak to anyone to resolve.
They have no customer advisors available – poor quality products and awful service. Reviewing options
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