Shell broadband is awful. Poor signal. When you do get a signal it drops off. No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data. When you can read your emails they send you the same information over and over again
Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric.read more
Feb 27th, 2023
by John Donovan.
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If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!
Shell Energy Broadband Reviews recently posted on broadband.co.uk
27 February 2023
Reviewer ZM: Location Sheffield: Date 2023-02-01
Comments
I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed.read more
Feb 25th, 2023
by John Donovan.
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DutchNews.nl
Damning report slams state, oil companies for Groningen gas failures
February 24, 2023 – By Robin Pascoe
The interests of the people of Groningen were systematically ignored by both the government and oil companies, and making money remained the dominant concern when natural gas extraction started causing earthquakes, according to the parliamentary commission set up to investigate.
The worlds of those making the decisions and the locals were ‘miles apart’, commission chief Tom van der Lee said at the presentation of the report into the problems, which has taken two years and hundreds of interviews to complete.
Gas extraction has become an ‘unprecedented system failure’ and both the public and private sector have failed in their duties, Van der Lee said.
Ministers were not properly informed and that meant that MPs could not fulfill their role as guardians of the public interest. The damage, both material and mental, suffered by locals was consistently underestimated and the maximalisation of profit was the guiding force.read more
Feb 25th, 2023
by John Donovan.
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“Gas extraction in Groningen was so successful and lucrative for the Dutch government, Shell and Exxon Mobil that they hardly took any notion of the long-term risks and the ever-clearer signs of the detrimental effects for the people in Groningen…”
REUTERS
Dutch gov’t, Shell and Exxon ignored Groningen risks for years, inquiry finds
AMSTERDAM, Feb 24 (Reuters) – The Dutch government and energy companies Shell (SHEL.L) and Exxon Mobil (XOM.N) ignored the risks of gas production in Groningen for years, to the detriment of people living in the province, a parliamentary inquiry concluded on Friday.
Prime Minister Mark Rutte and others involved “gravely underestimated” the urgency of the problems in Groningen, said the committee set up to investigate the decades of lucrative gas extraction that caused tremors damaging thousands of houses and buildings in the region.
The massive Groningen field is operated by Shell and Exxon joint venture NAM and was one of Europe’s major suppliers of natural gas for decades.
“These are hard and painful conclusions,” Rutte told a news conference. “They make clear there is a lot to do to help the region and to hopefully restore trust.”
The government will take time provide a full response to the report, he said without indicating how long that would take.
A statement from NAM director Johan Atema said: “It is clear that we need to have a better eye for the society in which we work. It is up to us to show that we as a company have learned from this.”read more
Feb 24th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer David: Location Edinburgh: Date 2023-01-25
Comments
Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID
Reviewer Andy: Location Notts: Date 2023-01-21read more
AVOID, AVOID, AVoID! I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download.We had lower readings from them on different times/days.read more
Feb 24th, 2023
by John Donovan.
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…problems included repeated outages at its Prelude liquefied natural gas (LNG) facility off the western coast of Australia…
REUTERS
Shell CEO creates chief of staff role in management overhaul
By Ron Bousso: February 23, 2023: 4:15 PM GMT
LONDON, Feb 23 (Reuters) – Shell (SHEL.L) Chief Executive Officer Wael Sawan has created a senior role of chief of staff as part of a management overhaul to improve performance after technical problems and other disruption, three company sources said.read more
Feb 22nd, 2023
by John Donovan.
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Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20
Comments
When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper!read more
Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.
Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money.read more
Feb 19th, 2023
by John Donovan.
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…dropped calls, constant redirects, clueless staff, no respect for the customer…
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08
Comments
Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.
However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish.read more
Feb 19th, 2023
by John Donovan.
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CBS News
Shell cracker plant once again issued pollution violation notice
BY PATRICK DAMP: / CBS PITTSBURGH
INDUSTRY, Pa. (KDKA) – The Shell cracker plant in Beaver County has once again been issued a pollution violation notice.
This is the third time the state’s department of environmental protection has said the plant has exceeded emission limits, once again violating rolling 12-month standards in November and December.
The plant has only been operational since November.
The DEP said in November it emitted 716 tons of volatile organic compounds, 200 tons above what is allowed. read more
Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service!read more
Feb 12th, 2023
by John Donovan.
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NL TIMES
Shell demands compensation after Greenpeace action on oil platform
SUNDAY, 12 FEBRUARY 2023: Reporting by ANP and NL Times
Greenpeace said it has received a claim for damages from Shell over the occupation of an oil rig by activists from the environmental organization. The oil and gas company is demanding 100,000 pounds (113,000 euros), in part because Greenpeace activists placed solar panels and a wind turbine on the floating platform. The platform is on its way to the port of the Norwegian city of Haugesund.read more
Feb 9th, 2023
by John Donovan.
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Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Graham: Location Great Yarmouth: Date 2023-01-02
Comments
Customer service is poor to non-existent. I am at the end of a 12 month contract with the same problem I reported at the beginning of the contract, that means 12 months of paying for a service that was shoddy and not supported. If you are considering Shell Broadband, I recommend you look again.
Reviewer Brigid: Location Hazel Grove: Date 2023-01-02
Comments
Since Shell took over from the Post Office my phone and broadband are nothing but trouble.
All my contacts have told me they are unable to get in touch.
1 – Weird noise on line,
2 – it may ring out and cut off,
3 – it crackles if working at all
4 – have tried several phones but the problem continues.
5 – my tech and phone works fine when tried at friends house
6 – customers service are trying to deal with Post Office customers and Shell customers
7 – They try to make you feel as if I’m the only one complaining
8 The service is not fit for purpose
9 – For any other purchase I am entitled to a replacement or refund. I feel Shell should refund all my payments since they took over from the Post Office.
10 – Shell service is so bad there have been radio programs of people complaining.
11 – Customer service people go through the same script each time I call and tell me there will be charge from OPENREACH if an engineer has to come out.read more
LONDON, Feb 9 (Reuters) – A group of European institutional investors is backing a novel London lawsuit against energy giant Shell’s (SHEL.L) board over alleged climate mismanagement in a case that could have far-reaching implications for how companies tackle emissions.
ClientEarth, an environmental law charity turned activist Shell investor, said it had filed a High Court claim on Wednesday, alleging Shell’s 11 directors have failed to manage the “material and foreseeable” risks posed to the company by climate change – and that they are breaking company law.read more
Feb 9th, 2023
by John Donovan.
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Shell’s Board Sued by Institutional Investors Over Lack of Climate Ambition
Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.
Bloomberg News: Katharine Gemmell and William Mathis Published Feb 08, 2023
(Bloomberg) — Shell Plc’s board faces a new front in climate litigation as a group of frustrated shareholders sue the oil giant’s directors in the UK.
Two years after a Dutch court ordered Shell to slash its emissions, the group of investors are filing the first lawsuit of its kind against 11 members of the board, accusing them of failing to manage the company’s climate risks.read more
Listen and read proof in audio and transcript form of Shell CEO Ben van Beurden’s cover-up tactics in the OPL 245 Nigerian corruption scandal. The instruction given by him in the covertly recorded call to CFO Simon Henry was at odds with Shell’s claimed core business principles. Cover-up and obstruction, instead of transparency and integrity, says Shell critic John Donovan
JOHN DONOVAN TV DOCUMENTARY INTERVIEW
SHELL EXECUTIVES AT THE CENTER OF A SCHEME TO STEAL $1.3 BILLION FROM NIGERIA’S PEOPLE
SHELL ADMITS DEALING WITH NIGERIAN MONEY LAUNDERER – BBC NEWS
SHELL, ENI AND NIGERIAN OFFICIALS IN OPL 245 CORRUPTION SCANDAL
INVESTIGATION OF OPL 245 NIGERIAN OIL CORRUPTION SCANDAL
DUTCH EARTHQUAKES CAUSED BY SHELL/EXXON
SHELL KILLS FOR OIL IN NIGERIA
ESTHER KIOBEL: EVIL OIL GIANT SHELL COLLUDED IN THE EXECUTION OF MY INNOCENT HUSBAND
ESTHER KIOBEL SUES SHELL FOR COMPLICITY IN HUSBANDS MURDER
SHELL LIED ABOUT CLEANING UP OIL IN NIGER DELTA
SHELL SPIES INFILTRATED NIGERIAN GOVERNMENT
LEGO DROPS SHELL OVER GREENPEACE OIL SPILL VIDEO
SHELL ARCTIC DRILLING ACCIDENTS
SHELL KNEW ABOUT CLIMATE CHANGE DECADES AGO
ABANDONED BY SHELL: KEITH MACDONALD & FAMILY, VICTIMS OF RADIOACTIVE CONTAMINATION AT WORK
ROYAL DUTCH SHELL FOUNDER SIR HENRI DETERDING, NAZI FINANCIER
JOHN DONOVAN PROMOTIONAL GAMES FOR SHELL AND OTHER CLIENTS
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON. EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
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See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our non-profit websites and/or our activities.
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