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Shell Energy branded as Rapacious Clowns (means aggressively greedy grasping jokers?)

24 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID

AVOID, AVOID, AVoID!
I’m on a fixed broadband contact but have just been told my bill is being increased from April, the contract is ‘FIXED’ but they are increasing the price only 2 months into an 18 months contract. Scam, a big scam and they won’t let me leave without paying £97.93. The service they provide is horrendous too, just checked the internet speed at 16:55pm and it’s upload 0.72 mbps. You read it right, “0.72”! Upload and 12.9 download. We had lower readings from them on different times/days.

Rapacious Clowns

No bill since early December, information missing from my Account Status online and no information about the £200 oil subsidy payment. Yes, the abysmal service from this depressing outfit continues, even while their parent company makes disgusting windfall profits. I cannot wait to switch away from this bunch of rapacious clowns.

Apparently I just have to “hope they pay me soon” the money they owe me!

Well despite twice promising me all the money they owe me (some dating back to December 2022) would be returned to me no later than last Friday. The latest after having to spend 40 mins on the phone to their complaints team is that the complaints team can’t do anything other than chase the relevant departments ( that’s not what their complaint process says) Today they admitted they have no idea when they might pay me my money back and I just have to “hope that it is soon”

Customer Service and business admin very poor

Customer service is poor. Call centre staff do not seem to know what they’re doing and take ages to answer the phone. Then often kept on hold for a long time.
I moved house and stayed with Shell Energy in doing so. Four months after move, account still not activated – no bills sent. Called up to find out why and was asked to send meter readings 10 days apart. Fine, but why did I have to call up to get that done!

The above are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden (now retired) openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy.

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