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Utterly Crap Shell Broadband

17 July 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Possibly the Worst Broadband Service Ever

I cannot find words to describe how utterly crap Shell Broadband is. In all my years I have never experienced such an appalling service. Every evening it would vanish at midnight when I needed to work. Why? No other provider does this. Constantly dropping out, it is an unreservedly derisory service. If it’s not enough to be screwing the planet and raking in vast profits in a cost-of-living crisis (oh and also still trading gas with Russia), they can’t even operate a half descent broadband service. At your own peril…

You have just dumped my 89 year old…

You have just dumped my 89 year old vulnerable mum in law and left her without a phoneline for her emergency call line – just spoken to your customer service staff and just about every other department in Shell energy – no one gives a care .You sent her a letter telling her sorry she was leaving when she was not aware

These people have been harassing my…

These people have been harassing my grandparents on a daily basis (they provide landline) asking them to pay an amount they don’t usually pay each month, when asked for an itemised bill they fail to deliver, then carry on ringing on a daily basis, my nan is so distressed. When I rang them today, they laughed down the phone and told me they will continue harassing them until they recieve the payment. How is this acceptable? I have now gone through the complaints procedure and contacted Resolver. How is right to harrass and elderly couple?

I am an existing customer of Shell…

I am an existing customer of Shell Energy. Without my explicit permission they took it upon themselves to share my personal data with the a third party company which I believe is in conflict the the ICO regulations. I question what legal basis they shared my personal information on. And whether Shell Energy would receive compensation from the third party by way of a finders fee/sales commission. Given they are now up for sale one can only assume they are trying to ‘milk the cow’ whilst they still can. After all Shell did it with it fuel after oil prices fell so why would there energy division be any different!

Shockingly bad energy company

Was unfortunately transferred to Shell when Green went bust. They double charged me for usage from my previous supplier, and in 1.5 years never sorted out the website for me to be able to submit meter readings online.

Now on closing my account (due to moving house) they have engaged a debt collector against me. I don’t know why as I had a regular direct debit and never withheld any payments from them.

Surprise surprise… the online account is down again so I can’t even access my bills to see where this amount comes from.

Avoid at all costs!

Absolutely disgusting service from the…

Absolutely disgusting service from the jokers !!! They have caused my mental health to explode .
After 7 attempts to install metres in my property since 2021 nothing has been done at all and the bill on account has accrued to over £2400 and all shell energy says is that don’t worry about bill it will be transferred to your new metre when installed guess what guys no metre s installed date today 14th July 2023 and these fools expect me to pay this as its your fault as per ofgem the back billing comes into affect thanks for giving me depression and mental health issues
Shell energy account number 5938914
I’ve emailed the managing director also bbc spotlight are involved.
Just so everyone knows this is still ongoing and the amount of staff resolution teams have rung me I just get passed around also ombudsman has had a case and also failed to come up with a solution regarding bill on account due to shell energy tell lies I have all recordings and over 700 emails sent
Stay well clear of this company people.
I’ll continue to post reviews on as many sites as possible till someone take me seriously.ive stated experience started in 2022 but was actually 2021 but won’t set back that far .

The above are extracts from negative customer reviews about Shell Energy posted recently on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. Shell Plc CEO Ben Van Beurden (now retired) openly admitted at the Shell AGM held in London on 23 May 2022 that all is not well at Shell Energy. and its sister non-profit websites,,,,,, and are owned by John Donovan. There is also a Wikipedia feature.

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