Posts under ‘Boycott Shell’

11 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

AVOID at all costs

AVOID at all costs. The most shocking customer service ever. Never answer phone, online help payments, help etc all unavailable. Will change ASAP

CHARGING CUSTOMERS TO PHONE THEM

Phoned there Free Phone after nearly 40 min phoned another number which transferred me and now there charging me £7 to get my broadband working, the attitude from call centre is shocking read more

‘Whatever you do just avoid these people… I was a post office Internet customer before they handed me over to these guys… absolute waste of space. Go with literally anyone else. Save your brain cells.’: ‘Avoid Shell Broadband at all costs. Customer “service” is appalling, internet drops out multiple times per day & staff lie.’: ‘Shell bought out Post Office broadband and our Wifi has been terrible ever since. Our internet randomly stops working day or night, and often for an hour. I’ve never experienced such poor quality service with any other broadband provider.’ read more

29 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid at all costs

I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty.  Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless).  I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off. read more

28 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Trustpilot you are being played just…

Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW. read more

“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…” read more

“Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with.”

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELLSHOCKED

Hi Everyone. Shell broadband Etc. I’m not going to repeat what people have been saying about Shell, from my own experience they are the worst company I have ever dealt with. So with that in mind let’s get down to how we can all play our part to bring this company down legally. Money Money Money,  they cannot survive without money. Boycott all shell products and services, tell family and friends to do likewise. Get on to social media spread the word. Word and mouth will spread like a forest fire it just needs you to do your bit. Shareholder a perfect storm is coming, will your shares become worthless, should you even be supporting this bad company. The top brass at shell need to know what’s happening, their email address is on the internet fill their inboxes with your truthfully thoughts. The people in the UK deserve better lets get rid of this crap company from our shores. read more

25 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

This company has the very worst…

This company has the very worst customer service in the planet. I was without internet for days. I work online and couldn’t work for 3 days and a half. They never sent an engineer. I saw an Openreach vsn, and the guy was good enough to come and check my connection. It was the router. The engineer sent his notes, and Shell should have sent the router. They wouldn’t. It was not the engineer that they sent, although it was an Openreach engineer, who was the only person who knew what SERVICE is. Horrible, unhelpful, terrible company. Good riddance. read more

“I’m struggling with the sheer level of incompetence on display by this company. They are basically uncontactable…”: “

16 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Dishonest – Aloof and callous

Aloof and callous. Truly a faceless organisation. Deliberately falsified billing information: Shell Enery intentionally perverted submitted & photographed meter reading for 1st June – falsely and covertly substantially increased the meter read. read more

“What a terrible company… You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply!”: “will never touch this sh*tb*g company for anything ever again.”

13 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Worst Power company ever

What a terrible company – I was forced to use them when Pure Planet went bust. You cannot get anyone at this company to speak to you I have emailed and filled in forms on their website and no reply! They have taken more than double the PP monthly charge and I cannot get anyone to contact me to resolve this and y other queries. Avoid if you can. I’m taking my complaint to the ombudman’s office. read more

“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”

11 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Beware this company

Beware this company is sending out demands for monthly payments in my case over 500% above what I am actually using. Have complained to them and the answer is the computer does the calculations !. At first level by phone employee looked at my account and agreed demands were excessive. When complaint escalated is when informed they go by computer calculations and sent deadlock letter with an offer of £50 to close complaint !. Will have to see now what the ombudsman says. read more

9 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Avoid this company

Avoid this company. Broadband and phone. I’m in contract. I’m a vulnerable disabled person on #ShellEnergyBroadband priority register living alone. I’ve been without phone line and internet access since yesterday. I’ve missed an important telephone medical appointment scheduled for this morning. I don’t use a mobile phone. I’m sat on the pavement using my neighbours WiFi. Both myself and my son (who lives 2 hours away) have made disproportionate attempts to put #ShellEnergyBroadband faults on their radar. NO ONE HAS BOTHERED TO CONTACT ME AT read more

“Well I tried to cancell my broadband Yesterday. it took me 1 hour on hold Just to talk to someone. Then finally I got to speak to someone. He was rude.”: “Look elsewhere for your broadband is my advice”

8 June 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

charged for a router i returned, early exit fee!!!

forced over to shell from another company, when i cancelled they charged me early exit fee. then after i sent my router back they still charged me, £35 and cannot get thru without a age on he phone , then transferred to another dept and then another long wait, read more

“…this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person.”: “Broadband still not working 3 weeks after connection date…”

31 MAY 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Give Shell Energy broadband a miss!

Allegedly Shell Energy purports to be a telecommunications company. Sadly this company is lacking in all departments.
I don’t wonder if their customer service people wake up screaming.
*Sorry!
*We do understand
*We apologize
*Thank you for your patience
*You have come through to gas & electric.
None of these employees have any means of resolving issues so have to resort to platitudes. The result is that this company is overwhelmed by complaints and customers spend over a hour waiting to speak to a person. The only way to get through is via social media but still not much is achieved.
Since Shell Energy took over from the Post Office they are pleased to take in fees without giving the service paid for. No wonder Shell profits are soaring!
My own problems have been ongoing for almost a month now without a result.
Incidentally still waiting for the contract details promised on 7/4/2022. read more

The Washington Post

Climate pressure from employees, shareholders rattles Big Oil

By Steven Mufson: May 27, 2022 at 9:09 a.m. EDT

Five years ago, Shell chief executive Ben van Beurden sat down for an interview with The Washington Post and said “we believe that climate change is real. We believe that the threat of climate change is real. And we believe that action is needed.”

Then he added: “It doesn’t mean we have to kiss hydrocarbons goodbye. In fact, we can’t. But it does mean that we have to make more intelligent choices.”

Today, however, Shell and other oil companies are under fire from those who don’t believe industry leaders are making intelligent choices. Dissident shareholders sought to use annual meetings to press their cases this week. And at Shell’s annual meeting in London on Tuesday, dozens of climate activists wore “Christian Climate Action” T-shirts and rhythmically chanted “we will, we will stop you,” forcing the company’s chairman to halt the proceedings for over an hour. read more

By John Donovan: Tuesday 23 May 2022

During the Q&A session at the Shell Plc Annual General Meeting held today in London, a shareholder drew attention to a survey of UK energy companies, the findings of which reflected badly on Shell. 

Shell Energy ranked as one of the worst companies in terms of *customer satisfaction. 

Shell Plc Chief Executive Officer Ben van Beurden frankly admitted that all is not well at Shell Energy and pledged that remedial action will be taken.

The shellenergy.website publishes related verifiable Trustpilot reviews of Shell Energy on a regular basis.  read more

24 May 2022: 10.22

Shell Plc Chairman Sir Andrew Mackenzie calls in the police to quell shareholder rebellion at AGM 

Sir Andrew asks the police to “come in and settle the meeting down so we can continue with proceedings.” 

In the meantime, the meeting is halted. 

Protestors chant that “SHELL MUST FALL” 

THE MEETING OFFICIALLY PAUSED AT 10.35 am.