Sep 26th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 26 Sept 2023
Reviewer Martin: Location Derby: Date 2023-08-29
Comments
Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished. read more
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Sep 20th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 20 Sept 2023
Reviewer Pierangelo: Location Glasgow: Date 2023-08-23
Comments
I have been with shell energy for 3 years and can honestly say it is the worst company I have ever dealt with.
After 2 years they cancelled my contract without my knowledge. I then found out that this resulted from my neighbour accidently putting my flat number which resulted in them terminating my contract. After opening a new contract I experienced a variety of different problems such as my bills being higher than what the contract states and my internet was running significantly slower. The customer service here is appalling.
With all these issues arising every couple of weeks I was constantly on the phone with customer service, every person I spoke with told me something different and I was constantly being told to speak with different departments as no one knows what they are doing. They reopened several contract for me with out my permission and when I wanted to leave the company due to all the hasses and no revolment of any of these issues, they then told me I had to pay for the full termination fee because it was a new contract. As stated above I did not agree to cancel or reopen my contract several times and i now should have been in my original contract for 9 months meaning I should only need to pay for the remaining 9 months ( it is a 18 month contract). But shell energy is insisting I pay for the full 18 month termination fee. I would highly suggest that everyone stays away from this company as they are only looking to scam and make more money read more
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Sep 17th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 17 Sept 2023
Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16
Comments
As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable
Reviewer Gerald: Location Northern Ireland: Date 2023-08-15
Comments
It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.
Reviewer Yuchun: Location Belfast: Date 2023-08-15
Comments
Worst Internet do not get tied into a contract with this company
Reviewer Joe: Location Suffolk: Date 2023-08-15
Comments
Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more
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Sep 13th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 13 Sept 2023
Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15
Comments
Worst broadband
Worst customer service
Reviewer Tristan: Location London: Date 2023-08-14
Comments
Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid
Reviewer John Redmond: Location Buxton: Date 2023-08-14
Comments
Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!
Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11
Comments
For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more
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Sep 5th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted by John Donovan 5 Sept 2023
Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09
Comments
Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!
Reviewer uj: Location Camberley: Date 2023-08-09
Comments
shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more
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Aug 31st, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Examples posted 31 August 2023 by John Donovan
Reviewer Jas: Location: Leamington Spa: Date 2023-08-08
Comments
Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!
Reviewer Derek: Location Glasgow: Date 2023-08-05
Comments
Completely useless.
Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.
Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.
Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.
The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more
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Aug 25th, 2023
by John Donovan.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Rods: Location Kent: Date 2023-08-02
Comments
Total rubbish. Keeps falling out. Their”award winning router” can’t hold a signal for 5 minutes without it disconnecting. DO NOT BUY
Reviewer David Hancock-Dexter: Location Stoke-on-Trent: Date 2023-08-02
Comments
Signed up took up direct debit immediately.
No contact after 14 days.
So contacted and they said problem with previous provider could not connect. They knew ti’s 12 days before but did not contact me. Awful
Reviewer Matt: Location Staffordshire: Date 2023-08-02
Comments
Placed my order on the 3rd, order was cancelled by openreach on the 10th, she’ll failed to communicate this at all, even when I rang on the 10th. Advised I had to wait until after the 14 day cooling off for install (absolute rubbish as plusnet installed within 2 days of order)
Called on the 21st and was told my order was cancelled, no manager able to speak to you, no complaints dept takes in lunch calls. Useless company I wouldn’t recommend to my worst enemy DO NOT BUY FROM THEM! read more
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Aug 16th, 2023
by John Donovan.
July Examples Posted Here 16 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer CleoT: Location Northwest: Date 2023-07-29
Comments
Terrible service. Broadband unreliable. Lies about parental controls – they do not have any.
Reviewer Ranj: Location Wolverhampton: Date 2023-07-28
Comments
This is the worst internet service I’ve ever had in my life, I’ve had to top up my phone to use the internet because they said there’s a problem with their equipment but they want me to pay £75 for someone to come out to sort it out, it’s not my problem if you don’t do your job properly because I’m just paying for the services, not to fix your equipment, I can’t wait until my contract is over. read more
shellplc.website and its sister non-profit websites
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Aug 12th, 2023
by John Donovan.
Examples Posted 12 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer: Trisha: Location Nw10: Date 2023-07-24
Comments
Never ever ever move migrate or use shell broadband i am using capitals to over emphasise the fact do not use shell broadband…They are rude! Unhelpful nothing happens when you need help there is no complaints dept i repeat no complaint dept whatsover it is a disgrace!!! read more
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Aug 10th, 2023
by John Donovan.
Examples Posted 10 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Ashok: Location PRESTON: Date 2023-07-21
Comments
One of the world slowest internet on the earth. Maybe they were trying for Oscar with there brand. My personal rating 0.00000000000001
Reviewer Lisa Stanley: Location Horsham: Date 2023-07-19
Comments
Terrible customer service, bills all wrong, not helpful when openreach issue occurs. Now I’m stuck in 18 month contract with them. I blame Currys for selling them to me!!
Reviewer Adam: Location Oldham: Date 2023-07-18
Comments
I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt, continually trying to find way to get more money out of me 3 months after I had left them. read more
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Aug 7th, 2023
by John Donovan.
“I’ve never done a review before but wish I’d believed these 1 star reviews prior. Shell energy has an unreliable internet connection, and I felt like I worked for them and not the other way around as they treated me like dirt…”
Examples Posted 7 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk read more
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Aug 6th, 2023
by John Donovan.
Examples Posted 6 August 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jane: Location Wilmslow: Date 2023-07-14
Comments
My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!
Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13
Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID
Reviewer Ashok: Location PRESTON: Date 2023-07-13
Comments
One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more
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Jul 31st, 2023
by John Donovan.
“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”
Examples Posted 31 July 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Susan: Location Ely: Date 2023-07-10
Comments
Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more
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Jul 25th, 2023
by John Donovan.
Examples Posted 25 July 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Kieran: Location London: Date 2023-07-04
Comments
The worst customer service I have ever experienced in my life. I would strongly advise you to steer clear of Shell Energy. We have been unable to use wifi for two months and I call about twice a week to follow up on my litany of complaints only to be told there is no issue.
They refuse to let you talk to the complaints department and after a month of numerous phone calls they finally promised to send out an engineer. My two housemates and I waited at home for two days and no engineer arrived. We are being charged each month for a service they do not provide.
Reviewer Sylvia langan: Location York: Date 2023-07-03
Comments
Demands for bills that have been paid and causing me at 76yrs old much stress. Issue now sorted and can only hope it is not repeated. read more
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Jul 17th, 2023
by John Donovan.
Examples Posted 17 July 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer C: Location London: Date 2023-06-23
Comments
Ever since I moved to shell energy the wifi keeps dropping out and line speeds are super slow, no where near the fibre I am paying for. Two openreach engineers have visited, the last one saying they cannot find a fault in the line and the issue must be the router, since shell rent the line from talk talk. Shell initially refused to send me a new router but after contacting them again they agreed. Now waiting for new router to see if it fixes the intermittent and very slow broadband. read more
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Jul 9th, 2023
by John Donovan.
POSTED July 9, 2023
“Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.”: “Utterly useless. Customer service uncontactable, endless overcharging, broadband speed less than 1/3rd of what they promised. Look elsewhere.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Peter Walton: Location Llandudno: Date 2023-06-17
Comments
Very unreliable at times. Customer service absolutely terrible. I eventually left for a better provider and had a terrible time trying to get a final bill.
Many phone calls where they had told me I hadn’t returned the router (I had) and several final bills which included charge for non return of router. I asked several times for correct bill and they eventually without warning referred me to collections agency. I called the agency immediately and they had the correct amount which I paid over the telephone immediately. Avoid this company Poor Broadband and extremely poor customer service. read more
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