Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 5 Sept 2023

Reviewer Luis Navarro: Location London NW1 8UB: Date 2023-08-09

Comments

Contracted Shell broadband over a month ago for offer of £26.99. Engineer booked for 9th August 2023, between 8 as m and 1pm, they did not turn up, on phoning them the lame excuse that it had been cancelled by them and apologising for not informing me. Utterly Useless!!!!! WASTE OF TIME!!!!

Reviewer uj: Location Camberley: Date 2023-08-09

Comments

shell broadband kept on cancelling my order , because of them i was without broadband for 1months +….existing broadnand provider disabled their services in order for shell to switch …and shell cancelled my order on the switch day….dodgy … read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

Examples Posted 6 August 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jane: Location Wilmslow: Date 2023-07-14

Comments

My service is more off than on!! Very unreliable! I certainly wouldn’t recommend them. It would be impossible to work from home!

Reviewer MICHAEL CHESWORTH: Location MERSEYSIDE: Date 2023-07-13

Comments: SHOCKING ….IVE BEEN OVERCHARGED FOR A BROADBAND PACKAGE SINCE NOVEMBER 2022 AND DESPITE 4 ATTEMPTS TO RESOLVE THE MATTER IM STILL BEING OVERCHARGED IN JULY 2023… AVOID AVOID AVOID

Reviewer Ashok: Location PRESTON: Date 2023-07-13

Comments

One of the biggest mistake my in my life is using shell energy broadband. worst customer service, lies, WiFi not working, oh my god I can’t explain… read more

“I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now…”: “Terrible Intermittent Service. Customer Service is hard to get a hold of – when you do, they are rude.”

Examples Posted 31 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Susan: Location Ely: Date 2023-07-10

Comments

Hasn’t worked properly from the get go and it’s hard to contact customer service as they give you the usual “go online and let the chatbots or help options see to your needs” rubbish. How can I go online when my internet isn’t working? Basic logic fault. Whether it’s the router or exchange problems god alone knows as the Qube guy couldn’t fix it.
I’ve had no reliable connection since I switched provider to Shell. Nearly 2 weeks now. I’m disabled and need a decent service to stay connected. I wish I’d stayed with my previous provider now. At least when I had power cuts the router would reconnect automatically. I’m frustrated and disgusted. read more

Examples Posted 25 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Kieran: Location London: Date 2023-07-04

Comments

The worst customer service I have ever experienced in my life. I would strongly advise you to steer clear of Shell Energy. We have been unable to use wifi for two months and I call about twice a week to follow up on my litany of complaints only to be told there is no issue.

They refuse to let you talk to the complaints department and after a month of numerous phone calls they finally promised to send out an engineer. My two housemates and I waited at home for two days and no engineer arrived. We are being charged each month for a service they do not provide.

Reviewer Sylvia langan: Location York: Date 2023-07-03

Comments

Demands for bills that have been paid and causing me at 76yrs old much stress. Issue now sorted and can only hope it is not repeated. read more

4 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Merseyside: Date 2023-06-07

Comments

Nightmare. I only found out that the post office internet had been sold to Shell after investigating why my Internet had started to run slow and keeps dropping out all of the time. It’s been down for 5 hours again today and I am lucky that wasn’t during work. Expecting to get no help again from customer services.

Reviewer Joao Paulo: Location Spalding: Date 2023-06-07

Comments

very disappointed as we work from home they couldn’t sort my problem over the phone. Was clear a problem with router, asked to send a new router to sort the problem instead they said a booster would be a better option. 8 days until receive the booster that still not sorted my problem. My only option was sign up to a new broadband that actually works with better speed and took them 1 day to come here and install everything. Shame on shell and shame I still have 10 months left to pay for internet that is weak and no need anymore. don’t go for shell read more

29 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer ALI: Location wakefield: Date 2023-06-02

Comments

Absolutely despicable penny pinching company with no morals or customer commitment. PLEASE AVOID AT ALL COSTS. They have the advertising money to bury these comments away from new custermers because if they knew they wouldnt look twice at this company. please dont be fooled by offers and discounts they are only there to reel you in . once you are in then they have you and will drain as much money as they can legally get from you. please please AVOID read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

23 June 2023

Reviewer: S B: Location Scotland: Date 2023-05-24

Comments

Utter nonsense. I was tempted in by low prices, but dont be fooled, those prices will be jacked up within a month or two. In combination with a truly terrible intenet service, was promised 70mbps downloads in truth its about 4 or 5mbps, which is a tiny fraction of advertised, and a wifi signal that drops out hourly for random amounts of time, it really is an utter waste of money. was previously with sky at same address, never had these issues. read more

…appalling service – internet goes down every few days. No help online or telephone whatsoever. Please avoid

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer OntheCoast: Location Wales UK: Date 2023-05-19

Comments

Shell bought out the Post Office broadband in 2021 and my contract was automatically transferred to Shell. I’d been with the PO for over a decade and they were brilliant. Shell steal their market and within a few months the speed deteriorated. Over the last two months, it has has dropped to below 1Mbps. I work from home and this is simply not acceptable. I complained and they sent me a new router which made no difference. An IT expert told me that there must be a fault on the line was my speed was so bad. Shell denied this and said that I was not entitled to super fibre because I was on a ‘basic copper wire contract’ and wasn’t entitled to anything over 1MBPS. This is absolute rubbish. My contract is for superfibre. The replies to complaints are the usual meaningless drivel about how they value your feedback blah blah. Laughable. They now want me to pay extra to get the speeds that I’m legally obliged to under the contract. I have told them to shove it and am switching. Disgusting. A greedy exploitative company. What do you expect? It’s all part of the Great Rip -Off by the corporatocracy. read more

Posted by John Donovan: 7 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Luke: Location Westhoughton: Date 2023-05-14

Comments

Do yourself a favour DON’T USE THEM FOR YOUR BROADBAND , Its slow when it works and you are forever offline its hit or miss when broadband is up and running, its always down nearly every week and their customer service is shocking

STAY WELL CLEAR

Reviewer Alexander: Location Edinburgh: Date 2023-05-15

Comments

When I joined shell broadband there was a deal that you get 3 months WiFi free charge and after the 3 months I was too receive a £100 amazon gift card called shell broadband up and now there trying to say it takes upto 120 before anyone will get it I feel its a scam in a way just to get customer’s too join up as i see it’s a false advertising just so you join there broadband and there not interested in helping you I called them today asking where my £100 amazon gift card after nearly 5 months with them wasn’t helpful wouldn’t listen to me cut me off all the time wouldn’t let me talk broadband has cut off that many times when watching a film on Netflix not the best broadband read the small print before signing up with them they can lie about your contract and put the phone down on me today because I said I was going to ofcom and the customer service told me too do what I want she didn’t care about me i think they customer services agents she get sent for training on there manners when dealing with customers I was shocked by they way I was treated can’t really understand the customers services read more

Posted 24 May 2023 by John Donovan

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Sean: Location Leeds: Date 2023-04-28

Comments

Complete disgrace. After offering you 6 months ‘free’ broadband, they then decide to charge you and threaten to ruin your credit rating if you dont pay up. Terrible way to treat your now ex loyal energy customers. Of course I will now be switching energy companies. The bunch of scammers wont get anything from me for the ‘free’ broadband. They then called me yesterday and didnt even answer the phone for some random reason. Passive aggressive behaviour. i contacted Ofgem and asked for a deadlock letter from Shell. Don’t let these people push you around. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Dealing with their customer service is something akin to torture with endless recorded messages and options before you end up speaking to a person. They then end up transferring you from one person to another…

Reviewer Oliver Dickens: Location Cambridgshire: Date 2023-04-24

Comments

If I could give their customer service a negative rating a would.

As a previous post office customer, I decided to upgrade to a full fiber package in early January 2023- I was repeatedly given different installation dates. Finally on the 21 March I was given a confirmed date for the Openreach engineer to arrive. Suffice to say nobody arrived on the agreed date. Subsequently 2 more engineer visits resulted in a line being installed-but still no internet service. As of the 24th of April(more than 3 months) they managed to achieve nothing. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Zoe: Location Southport: Date 2023-04-19

Comments

I have been without broadband for a week now. Shell finally sent me a new router on second class service even though I said it was urgent it was sorted. Customer service completely unhelpful. Shame I have to wait 7 months until I can leave them. 5 days since the router was sent and they refuse to contact Royal Mail for an update.

Reviewer Ian Snape: Location Stafford: Date 2023-04-15 read more

Frustrated broadband customers face poor service and rising costs

Shane Hickey: Mon 8 May 2023 09.00 BST

theguardian.com

When Annabel Miller* took up the offer of a new superfast broadband plan with local and international calls for £40 a month from Shell Energy, she thought she was on to a good deal.

Within six months, however, she had suffered an 18-day broadband outage due to the wrong router being sent to her London home, a series of incorrect bills for more than she was due to pay, and even problems with her house alarm. When she tried to complain, she says she received confusing and frustrating responses.

“It appears Shell Energy decided to use an initial tactic of not responding to complaints, then dismissing them and closing them,” she says

“I had a number of emails claiming they had been resolved and closed, despite not having received any responses. The strategy was to confuse and distort facts, and ignore my complaints,” she says.

This will have a familiar ring to it. Communications regulator Ofcom announced that the company was the most complained-about broadband and landline provider for the final three months of last year. read more

POSTED 29 APRIL 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16

Comments

Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk

Reviewer N H: Location Northwest: Date 2023-03-16

Comments

POOR POOR,

Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things. read more