Posts under ‘Debt Collection’

18 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Abysmal service

Abysmal service. Cannot get through to speak to someone who can actually assist. Biggest regret switching to Shell broadband. They do not care about the customer at all! Broadband was supposed to go live 08 August. Eventually sorted 12th August. Received a bill for more than what was quoted even though I had no service initially. Not a happy customer. Can somebody at Shell broadband please actually help?? read more

13 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

THE WORST COMPANY EVER!

THE WORST COMPANY EVER!! 1 star is too kind. It surely is criminal that they are allowed to operate. Ongoing sagas with them since start of 2021. The staff are the most incompetent cretins to walk this earth and that’s being polite! Top it off they double your bill even although you overpay every month and are in credit! Like WTAF!!
Someone random from the company will respond to this comment saying Sorry please contact to resolve (lip service as it always is – Don’t waste your breath Shell bot employee) NEVER do business with them. read more

12 Nov 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Don’t set up account with them they will scam you !!!

Terrible company, avoid at all cost!!!!! They couldn’t set up my account for 10 months which means I couldn’t pay any bills for all this period, on top of that they set up a wrong tariff and charged me more for energy. Randomly after 10 months, they send me a bill for £539 and demand to pay it immediately and contact them immediately to solve the case because they charge me too much, and they pass on my details to the debt collector Zinc. Now they are harassing me with calls and letters, and Shell is not replying to my emails when I ask them when I will receive the correct bill! They just clearly don’t care they only care about money and will use all tactics to scare you to pay even when they know they made loads of mistakes along the way. Funny they couldn’t set up my account for 10 months even longer when I look at the time when I opened an account online, but they passed my detail to the debt collector company in 2 weeks !!!!!! Total scammers. read more

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

25 Sept 2021

Most Evil! Avoid at all cost!

Most Evil!

Despite having sent back the router and provided proof of postage/delivery, Shell Energy kept on writing to say I was liable to pay £35 for the ‘unreturned’ router. Having complained THREE (3) times and had the customer service team writing back, assuring me to not worry about it, I then received today a DEBT COLLECTION letter ‘threatening’ me to pay £35 debt that “I OWE”!!!! Flippin egg!!! read more