News and information on Shell Plc
11 August 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
AVOID at all costs. The most shocking customer service ever. Never answer phone, online help payments, help etc all unavailable. Will change ASAP
CHARGING CUSTOMERS TO PHONE THEM
Phoned there Free Phone after nearly 40 min phoned another number which transferred me and now there charging me £7 to get my broadband working, the attitude from call centre is shocking
20 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
NONE EXISTING Technical Support!
Our home broadband has been very temperamental recently, disconnecting no less than 20 times a day. Speed is terrible, a tiny bit more than dial up! I’ve been trying to get support with no luck, and the only reply I received was a week ago by email – that’s all. I’ll take the matter further by seeking legal advice to leave this contract before it ends. This level of customer service with such low speed is not acceptable in 2022!
16 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Threatening automated phone call
If you have broadband and homephone from this company and pay quarterly be warned. My bill was sent out late and I paid by return of post. The money was taken from my bank account and I thought no more about it.
Then I received a suspicious automated phone call threatening to cut off my phone and broadband. Thinking this sounded like a scam particularly as payment was requested over the phone I phoned Shell to point out someone was making scam calls on their behalf, since I knew I’d paid the bill. But it was not a scam they were deadly serious. ‘Bills were sent out late and it takes a while for payments to be received in our accounts’.
What a pathetic response from Shell! I’d expect a commitment to send bills on time, set realistic deadlines and to cease threatening automated calls. Was this irrelevant response also written by a machine??
A new study has taken a look at the leading broadband providers in the UK and ranked them on how many complaints they receive. The figures, from regulator Ofcom, has revealed how many moans Internet Service Providers (ISPs) such as Virgin Media, BT and Sky received in the first three months of this year. And the ISP that had the most complaints in Q1 2022 was Shell Energy, who also received the most complaints about landline services for the same period.
This is MONEY.co.uk
Shell Energy sees complaints about broadband and landlines soar, new Ofcom rankings show
Households thinking of moving broadband and landline services to Shell Energy may want to think twice after complaints about it soared in the first three months of the year.
It received twice as many complaints than the industry average for its broadband services, according to Ofcom – and more than three times’ as many for its landline offering.
Overall, complaints sent to the industry regulator stayed broadly the same as the last three months of 2021, its data shows.
Disrespectful, Unprofessional and Frustrating (all at the same time)
12 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I’ve waited 2 weeks to get my broadband transferred to my new address and get an engineer however the day it was scheduled nobody turned up and no internet connection, very frustrating after this long wait, how can I resolve this issue?
Disrespectful, Unprofessional and Frustrating (all at the same time)
9 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Not the same since they took over from…
Not the same since they took over from the Post Office broadband, slow internet speeds and they even charged me for when engineer came to fix a problem and he never came into my house ! Worst decision ever to go with Shell energy broadband!
More stress and hassle from Shell
Following my previous complaint to Shell and paying 2 months balance which is the amount owed I get an email saying they are looking into my complaint. Still no reply and now a threatening letter saying they will cut off my internet. I made a call out request as Openreach left me and other properties without internet/phone for a week so still want a call out charge! And also charging me for a router as not returned even though I have a receipt of posting. I suppose they will say its an automated letter, WELL NO, ITS TOTAL INCOMPETENCE AS USUAL.
The phone lines are operated by computers so are a waste of time and after over half an hour on the phone last time I was given wrong information that contradicted what another person had said. And to top it all the braodband speed is well below what they promised.
THE TIMES
Shell’s supersize hydrogen plant sparks hope of green revolution
Emily Gosden: Energy Editor:
Shell has begun building Europe’s largest “green” hydrogen plant that will use electricity from an offshore wind farm to produce the clean-burning fuel.
The oil and gas group said it had taken the final investment decision on the 200 megawatt electrolyser in the port of Rotterdam and expected the plant to start operating in 2025.
Shell said the capacity of the plant was equivalent to roughly two thirds of all electrolyser capacity in operation globally today. The new facility will use electricity from the Hollandse Kust (Noord) offshore wind farm that Shell is jointly building about ten nautical miles off the coast of the Netherlands.
6 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
The WiFi cuts out all the time and phone rarely connects to it. I emailed them 4 days ago and had no response. The online chat is always offline. I’ve been with TalkTalk and Sky and never had the issue.
simply appalling service – broadband almost non-existant. Customer service even worse. Call backs promised and never materialise. Foillow up calls promised and don’t happen. Still no internet service over 2 months on. Hours spent listeneing to awful music waiting to speak to someone. No help again today after 2 hrs 50 mins on the phone. Avoid like the plague. Still take my money despite promising a refund, which like the phone calls has not appeared. deadful. Shame on you Shell.
Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home…
5 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Terrible broadband and customer…
Terrible broadband and customer service. They kept dropping the internet/landline connection and it took nearly an hour or longer to speak to anyone about it. They made it almost impossible to work from home because of it. I finally left Shell but they owe me money as I am in credit with them. On 19th June I was told that they have processed the refund and that the money will be transferred via bacs payment in 5 working days and I’m still waiting! Their agents are completely unhelpful and “there are no mangers to speak to”.
4 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Terrible Broadband provider.
Not had any service for months even though paying for high speed fibre, I have been on the phone for literally hours every week only for them to keep telling me my fault has been resolved.
This morning was the 4th time I’ve taken time away from work for an engineer, to fail to turn up or even call me.
After an hour on hold this morning, they advised its not possible for me to speak to a manager, to make a complaint, or basically do anything to resolve the situation.
30 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell: putting vulnerable customers at risk
My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy. On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case!
We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting.
29 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I didn’t ask to be a Shell Broadband customer. I signed up for Post Office broadband, but Shell bought them out and existing PO Broadband customers were forced to migrate to Shell or pay an early termination penalty. Shell customer service is hopeless, you waste huge amounts of time on the phone trying to contact these people, the broadband speed is glacially slow (and my broadband was meant to be fast but it was hopeless). I’ve just got rid of them and had to pay £157 for the privilege. Don’t even think about becoming a Shell Broadband customer, it’s not worth the time, money and stress. It’s a rip off.
28 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Trustpilot you are being played just…
Trustpilot you are being played just like my 83 year old mum. Shell are leaving generic replies to make it look like they are concerned about complaints being made,and promises of call backs not being made. SHELL I DO NOT WANT ANYMORE GENERIC FEEDBACK THAT FOBS PEOPLE OFF ALL I WANT IS FOR MY MUM TO GET HER £333 THAT YOU HAVE OWED HER FOR MONTHS WHAT THE HELL ARE YOU PLAYING AT? TREATING PENSIONERS LIKE THIS. JUST ANSWER ON HERE WHEN? WHEN ARE YOU GOING TO PAY UP. SHELL YOU ARE DISCUSTING!!!! BY THE WAY I HAVE LEFT MY MUMS ACCOUNT NUMBER WITH THIS REVIEW.
25 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
This company has the very worst…
This company has the very worst customer service in the planet. I was without internet for days. I work online and couldn’t work for 3 days and a half. They never sent an engineer. I saw an Openreach vsn, and the guy was good enough to come and check my connection. It was the router. The engineer sent his notes, and Shell should have sent the router. They wouldn’t. It was not the engineer that they sent, although it was an Openreach engineer, who was the only person who knew what SERVICE is. Horrible, unhelpful, terrible company. Good riddance.
24 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
DO NOT BUY fibrebroadband from these…
DO NOT BUY fibrebroadband from these people. We are now 21 days past the go live date. Still not live. It is impossible to get to talk to some one so far I have been in ques for a total of over 9 hours. Still waiting for email enquiry to be answered 5 days after sending mesage to ask when Fibre will be installed?
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