News and information on Shell Plc
Disrespectful, Unprofessional and Frustrating (all at the same time)
12 July 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
I’ve waited 2 weeks to get my broadband transferred to my new address and get an engineer however the day it was scheduled nobody turned up and no internet connection, very frustrating after this long wait, how can I resolve this issue?
Disrespectful, Unprofessional and Frustrating (all at the same time)
30 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell: putting vulnerable customers at risk
My father is a Shell customer, as they took over his landline contract from The Post Office. He is 73 and classed as a vulnerable customer – wheelchair bound, with terminal cancer, currently undergoing immunotherapy. On June 21st, I contacted Shell to say his phone wasn’t working. They marked him as a welfare case and said the fault would be fixed within 24 hours. It was not. We contacted them again, they contacted us, and so it went on, but the upshot is that, on June 30th, a ‘priority case’ has been without a working phone for 10 days! My brother had to move in to ensure Dad was okay and still no-one will assume responsibility; Openreach say it’s fixed. Shell say they will contact Openreach again, but no one will actually go to the house and check until Monday – that’s 14 days for a welfare case!
We pay the bill; is it too much to expect a multi-million pound company to help a vulnerable customer? Disgusting.
“Was swapped from Post Office to Shell 6 months ago. Haven’t had a single day of constant internet since. Drops out 50 times a day. I’ve spent hours on the phone with them”: “It’s been nothing but a nightmare. Slow, unreliable, customer service queue too long…”: “THE worst service AND customer service I have ever encountered. Hassle started in December with the “super fast” fibre broadband that wasn’t. Utter garbage and broken promises…”
“I must warn potential customers not to sign up with Shell Energy who have the worst customer service that I have ever encountered ( or even thought possible)”
21 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
After they wanted to increase my monthly payment from £31 to £43 I decided to finish I was ask to return my Router in the pre payed bag at the post office & I got a recipe with a tracking number & a few days later it was delivered. But I received 2 emails saying I hadn’t returned it, I said you are wrong & gave them the tracking number & it’s taken 2 weeks to admit I was right. I did stop my direct debit otherwise they would have taken £30. I’m now with NOW TV at £21 a month & twice the Broadland speed.
“Worst energy company I have ever been with”: “Customer Services are a total waste of time.”: This is a total farce only no one is laughing!”: “Company is awful.”
11 June 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Beware this company is sending out demands for monthly payments in my case over 500% above what I am actually using. Have complained to them and the answer is the computer does the calculations !. At first level by phone employee looked at my account and agreed demands were excessive. When complaint escalated is when informed they go by computer calculations and sent deadlock letter with an offer of £50 to close complaint !. Will have to see now what the ombudsman says.
“My broadband has not worked since the day it was installed. customer service is almost non-existant and you have to request a call back from a manager that just doesn’t happen. 4 weeks now with no internet, no refund, nothing.”: “THE CUSTOMER SERVICE STANDARD OF SHELL ENERGY BROADBAND IS DREADFUL. DON’T SIGN UP UNLESS YOU HAVE PLENTY OF SPARE TIME TO SPEND WAITING FOR YOUR CALLS TO BE ANSWERED AND BE PREPARED TO RECEIVE NO RESPONSE TO YOUR EMAIL OR WRITTEN COMMUNICATIONS.”
Daily Record
Shell Energy under investigation for not informing broadband customers their contract was ending
The energy company alerted Ofcom to problems in how it communicated with customers last week.
By Linda Howard: Money and Consumer Writer, 2 MAY 2022Shell Energy is being investigated by the communications regulator for not telling customers that their broadband contracts were coming to an end.
Ofcom opened an investigation into whether the energy giant complied with its rules on communications with customers on Friday after Shell Energy contacted them about potential problems.
“Does anyone know how to contact them, been out of action for nearly 1 week…?”
30 APRIL 2022
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
If you have an issue with Shell Broadband and have 90 minutes to waste listening to the same music over and over then Phone them, and when you eventually get through, they will transfer you to another department, more music, but you will never get through and it seems, that is what they want. I guess the same would apply to Shell Energy.
This is a prime example of how Shell energy is extorting money from vulnerable and elderly customers. Is it any wonder how their FAT CAT GREEDY owners and management are able to share billions in profit while ordinary folk has to choose between food and heating? Please boycott SHELL ENERGY and stop these greed-ridden fat cats from getting fatter and wealthier while ordinary people starve and freeze in the dark!!!”: “Support Ukraine, support planet Earth, boycott Shell.”15 APRIL 2022
The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Pathetic, incompetent, ignorant useless company. You thought Post Office Broadband was bad? Shell are even worse. Should not be allowed to operate in the UK, they’re on the level of a backstreet spiv. Avoid.
I was moved over to Shell when my last…
I was moved over to Shell when my last energy company went out of business. I then had to wait for a couple of months until they got around to talking to me. I then had both Electric and Gas pre-payment meters fitted. I got my electric card within 2 days but, after 5 months, I am still waiting for my gas card. My smart meter does not work and they are demanding that I pay them an estimated bill of £290.00. I have spoken to them and explained that I cannot possibly owe anything like the amount they are demanding and I also asked why my Gas card had not been sent to me. However, they are not interested in the mistake they have made, they are only interested in forcing me to pay £290.00 which they know is simply extortionate. This is a prime example of how Shell energy is extorting money from vulnerable and elderly customers. Is it any wonder how their FAT CAT GREEDY owners and management are able to share billions in profit while ordinary folk has to choose between food and heating? Please boycott SHELL ENERGY and stop these greed-ridden fat cats from getting fatter and wealthier while ordinary people starve and freeze in the dark!!!
Manchester Evening News
Shell Energy customers who couldn’t upload meter readings before price cap rise given urgent advice by firm
With Shell Energy’s site and app both overloaded and customers unable to give their usage before yesterday’s #MeterReadingDay deadline, the firm has given advice on what to do – but you have to act fast.
Narin Flanders: 14:33, 1 APR 2022
With hundreds of customers struggling to update their latest meter readings before the energy price cap price increased today, Shell Energy customers have taken to social media to raise concerns that their readings will be counted as at the higher rate. The firm’s website was down at various points across the day yesterday, as thousands of people took Money Saving Expert Martin Lewis’ advice to update their supplier with their usage on the day dubbed #MeterReadingDay.
12 March 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Bought cheap oil from Russia & sold it…
Bought cheap oil from Russia & sold it back to UK citizens at huge profits!
So disappointed with shell energy…
So disappointed with shell energy absolutely shocking.
SHELL energy awful customer service
SHELL energy has, by far the worst customer support ever.
I have spoken to 6 people in the space of 4 weeks about amending an incredibly high bill and no one is helping me.
1st March 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
Absolutely awful! Rude staff, was constantly fobbed off, was hung up on twice very unprofessional
EVERY SINGLE 5 STAR REVIEW HERE IS FAKE! Why is this practice allowed on trustpilot?
After reading through the reviews here I noticed a pattern that all the positive ones use a Shell Operative name in the same way. Most are written by non English writers and its obvious they are fake. Talk about lazy. At least make it look a little bit real!
“I would give zero stars if possible. When I asked for the email address so I could start a complaint, the man on the chatline took an hour to tell me they did not have an email! This company is a joke.”: “Despite several complaints and continuous bad reviews submitted this appalling company have yet to return promised calls. Total incompetence at understanding simple questions…”: What an utterly useless company, customer service is non-existent…”
08 Feb 2022
Daily Mail: MailOnline
Shell boss rakes in £7million in shares thanks to the cost of living crisis after the oil and gas giant recorded £12billion profits
“He described Mr van Beurden as ‘yet another greedy oil corporation boss profiteering from the misery inflicted by rocketing energy costs’.”
The chief executive of Shell has been criticised after his firm cashed in on the cost of living crisis – leaving him with a lucrative windfall.
07 Jan 2022
The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.
“DO NOT switch to Shell Energy under any circumstances. They miss-sell their products and service; they clearly don’t honour the deals that they sell. They are woefully incompetent, not friendly, not helpful, certainly not professional.”
Utterly incompetent worse than Green energy who went bust, now lumbered with this useless company who dont have a clue, and refuse to give readings information against the regulators code of buisness.
Shell Energy Broadband Reviews recently posted on broadband.co.uk
“Unbelievably awful. Left without WiFi now for several days…”
Reviewer s rashbrooke: Location – Tiverton: Date 2021-12-31
Comments
DREADFUL company, apparently switched by Uswitch, loads of agro as when I moved to my new property there was no landline & cottage needed rewire & refurb. This meant that shell could not & did not supply any service. Since then Ive been hounded for connection fees. Now with the Ombudsman. In my opinion this company is beyond belief in their lack of customer service. Advice dont touch.
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