Posts under ‘GoogleNews’

By John Donovan

I first heard from a very disgruntled Shell Energy customer, Mr John Wood, in 2019. He was one of the people who encouraged me to launch the shellenergy.website

John was delighted and greatly relieved when his nightmare contractual relationship with Shell Energy came to an end.

Unfortunately, his celebrations were short-lived. The company he switched to went bust and without his permission or consent the energy regulator switched his account back to Shell.

Shell Energy, a company he had come to despise, was forced on him. read more

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Account Chaos Causing Worry to Disabled 83 Yr Old Person!

Diabolical!
Utterly useless customer services!
Shell Energy set up my new account after my supplier went bust recently. They didn’t tell me or ask me, and as such they’ve inadvertently used the wrong email address and have linked my account to another pre-existing one. The 83 yr old disabled gent who’s had 2 strokes is now experiencing stress and anxiety due the apparent lack of ability to resolve this problem they have created.
Trying to resolve it is incredibly difficult – feel like I am dealing with people who do not care!  Furthermore there is no telephone help, the web chat doesn’t work, and they ignore emails. The only option is via Twitter messages, but the staff I’m dealing with appear to be useless. It’s shockingly bad, I’ll have to complain to OFGEN. read more

Shell’s attempt to kill damaging US litigation involving senior managers in Shell Corporate Security, including Spymaster James W.D. Hall

By John Donovan

I have provided links (1) (2) to the latest legal submissions (including a motion to dismiss) made by Shell in defence of a discrimination claim by Mr Walied Shater.

He is the third senior member of Shell Corporate Security who has sued Shell Oil Company alleging discrimination by the head of Shell Corporate Security, Mr James W.D. Hall.  read more

WHAT THE PRELUDE FLNG WHISTLEBLOWER SAID IN DEC 2013: “…god for bid if anything should happen on that vessel in the future I want it known that I raised my concerns officially.”: “It will go down like a lead balloon (or possibly prelude) but if I was an Australian I would refuse to work on the vessel…”

Nine years later, the ill-fated vessel has been shut down because of repeated dangerous occurrences and near catastrophe. Shell will not be able to claim that it was not warned again and again. 

By John Donovan

The headline arises from email correspondence between retired Shell Global HSE Group Auditor Bill Campbell and John Donovan on 10 Jan 2022 relating to the Shell Prelude project. The name of a third party copied in on the correspondence has been redacted. 

But first, some extracts from emails from nearly a decade ago sent to me by a high-level whistleblower in the Prelude FLNG project. In the event of a disaster, I feel sure the authorities will be seeking all such evidence, but by then it would be too late to save lives. 

19 Dec 2013

…and also warned shell on several occasions and this advice has been ignored by all party’s as financial interests come before safety and I have serious enough concerns to want my name removed from all records.

I have documentary evidence of the state of the packages being installed on the vessel and manufactured by totally unqualified personnel, failure of any understanding of the standards and regulations by management.

The list goes on and on but regardless of my own feelings my concerns are for the whole industry if this kind of practice goes on and god for bid if anything should happen on that vessel in the future I want it known that I raised my concerns officially. read more

SHELL ASSETS DIVESTMENT IN THE NIGER DELTA: THE WHOLE TRUTH FROM AN INSIDER’S VIEW

By Zik Gbemre

• I am vindicated by the unbiased account expressed by a former Shell General Manager on why the oil major left Delta state.
• Until we situate the blame in all honesty and amend our ways, we will remain stagnated as a state and in the south of the Niger Delta at large.

When stakeholders often rationalise where to situate the blame over the Shell Petroleum Development Company (SPDC) unforgettable divestment of its key assets in Delta state which drastically shattered the state’s economy, I tell people not to look too far to find the key actors who forced that situation.

People may blame Shell, but Shell wasn’t the problem. Even if Shell genuinely intended to leave Delta, it never meant to leave the way it did. The greedy, thieving PDP hegemony of government over the state gave much recognition to violent youths above the law-abiding from the greed of James Ibori to the insensitivity of his successor cousin forced the Shell exit. read more

Shell Broadband …probably the worst service you could ever have the misfortune to have to pay for…”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

They have no idea. …

Had more problems with broadband again having been with them for six weeks, when you finally get through after 40 minutes of waiting you are speaking to someone who doesn’t really know anything other than doing three simple tests, today the expert had me hold the small button in the back in for a minute, and then wondered why we now have no passwords or data in router unit, so about to go into Christmas and absolutely no Wi-Fi for the TV streaming and broadband, thank you shell…..probably the worst service you could ever have the misfortune to have to pay for and I have absolutely no hope of getting it put right. read more

“Is this nightmare ever going to end”: Dreadful. No phone number to call. Hopeless robotic chat.”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dreadful

Dreadful. No phone number to call. Hopeless robotic chat. So hard to talk through complex enquiries on chat. They owe me money and I can’t get it back after 3 months!

Awful experience with this company.

Awful experience with this company.. Staff are very clueless and unhelpful. The app doesn’t work so is very difficult to imput meter readings… You then spend over an hour on the phone each time. Wouldnt recommend read more

“Awful. Slow internet, barely reaches half our rooms. Frequent downtime, poor customer service…”: “No wonder it’s cheaper – it doesn’t work…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: Mr unhappy: Location – West midlands: Date 2021-12-22

Comments
Don’t receive advertised speeds. Read reviews go elsewhere.

Reviewer: adam: Location -Salisbury: Date 2021-12-22

Comments

awful. Slow internet, barely reaches half our rooms. Frequent downtime, poor customer service, tried to charge me for not returning the old router when i did. Just an all round terrible experience, please avoid!! read more

Expert comments relating to the Peter Milne article for WAtoday:

Shell ordered to shut down Prelude floating LNG until it is safe: 24 December 2021

Comment by Bill Campbell the retired HSE Group Auditor at Shell EP International

Actions by the Regulator should be welcomed.

Not surprisingly, it’s obvious and should be obvious to the keenest shellites that Prelude has serious design and operational problems raising workforce risk levels to unacceptable levels. You simply cannot continue to operate if you are unable to demonstrate through weekly testing that safety-critical equipment, fire pumps and emergency generators et al are available automatically and immediately when called on. This is a legal requirement and a commitment given by Shell in the installations Safety Case. read more

By John Donovan

The falling out of Hall & Oaks…

This article is about litigation and controversy involving the head of Shell Global Corporate Affairs Security, James W.D. Hall and a succession of his accusers, starting with the Security Manager for Shell Oil Company, Crockett Oaks III. 

The lawyers involved in the litigation have gone to great lengths to keep certain information from reaching the public, Shell shareholders and Shell employees.

So much for Shell directors solemn pledge of openness and honesty in all of Shell’s dealings. Apparently, that does not apply to court proceedings. Shell is more interested in maintaining confidentiality about high-level skullduggery. I think it’s called a cover-up.  read more

EXPERT COMMENT ON THE ARTICLE…

Report: Fatal Lifeboat Accident Caused by Damaged Release Cable

…MADE BY “AN  OLD SHELL E&P ENGINEERING SEA DOG”

RELATED CHILLING STORIES ALSO INVOLVING SHELL

FROM 2019: Shell confirms two fatalities in a routine lifeboat drill

FROM 2017: Shell North Sea Lifeboats Dangerous Farce No. 3 

FROM 2008: Lifeboats trouble at Brent field

23 Dec 2021

Following the Alexander Kielland disaster in 1981 and the subsequent enquiry of the many recommendations made lifeboats launching arrangements were to be changed to on load release.  This recommendation was endorsed by the Norwegian Government despite objections regarding this system requiring specialist attention due to complexity and sequence of use. read more

OFFICIAL LETTER TO ROYAL DUTCH SHELL CEO BEN VAN BEURDEN AND SHELL OIL COMPANY PRESIDENT GRETCHEN WATKINS DEMANDING AN IMMEDIATE END TO ACTS OF DISCRIMINATION BY SHELL INCLUDING AGAINST A SENIOR SHELL SECURITY MANAGER, MR WALIED SHATER, A FORMER US SECRET SERVICE AGENT.  

This article is related to the article we published yesterday making serious allegations against Shell global security boss James W.D. Hall. 

Vicious Infighting at the top of Shell Corporate Security

All current members of Shell Corporate Security Department are British white males except one German white male. read more

Vicious Infighting at the top of Shell Corporate Security

By John Donovan

Former high-level American spooks at Shell Corporate Security, including Mr Crockett Oaks III, have made serious discrimination accusations against the mysterious Brit, Mr James W.D. Hall.

Mr Hall was once described as the top executive in Shell’s entire corporate security organization, including the Business Integrity Department. He worked for the UK Foreign Office for many years, perhaps as a spymaster. In legal papers filed yesterday, it is alleged that “Hall is a professional peddler of falsehoods”. At the time of publication of this article, Mr Hall is Business Advisor, Project Lead and Chief of Staff to the Group Crisis Team at Shell. They must be busy. read more

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

…they are a terrible company with disgusting customer service and they made my mental health state a lot worse…

WORST COMPANY EVER!!!!!

people should stay clear of this company. I changed from Bt broadband to this company as this company was cheaper, I ran into financial difficulties and could not afford to pay my 23 pound broadband bill on the due date I rang the customer services and emailed them asking if they could please give me a 2 week extension so I could pay my bill 2 weeks later and I explained the situation and that I really needed my broadband connection to not be switched off as use it for the tv etc and suffer with mental health issues like severe depression and I don’t leave the house really because of my severe anxiety so I use the internet to keep my occupied online and stuff. anyway the advisor was totally horrible not helpful at all they told me they could not do anything at all an told me to get the money from somewhere because If I didn’t pay by the end of the day they would disconnect my broadband and I would be charged late payment fees. They was true to there word they disconnected my broadband early hours the next morning and they kept sending me emails and text messages a few times a day for the next 2 weeks demanding the £23 pound payment. I did pay it 2 weeks later but wish I didn’t they are a terrible company with disgusting customer service and they made my mental health state a lot worse for them 2 weeks read more

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

AVOID, AVOID, AVOID….Minus 1,000,000 Stars

Complaining is a waste of time

Further to other numerous complaints about Shell Energy, here’s my final one to add to the collection. As of 01.02.22, I shall be put on the standard tariff, which means that the recent whole sale price increases in both gas and electricity will appear on my bills from that date. These increases I have to accept, just like everyone else. The percentage increases equate to 35.17% per KWh on electricity and 67.93% per KWh on gas. read more

Shell’s arch critic John Donovan has secured the website domain name for Shell PLC

The shellplc.website will become operational in January to coincide with the implementation of the new name for Royal Dutch Shell Plc: Shell PLC. 

Shell has dropped the Dutch Royal Family link and ditched the Dutch part of the former Anglo-Dutch multinational company, which will now be solely a British company with its HQ solely in London, paying UK taxes. 

The Royal Dutch Shell Group self-evidently was not well disposed to the taxes imposed by the Dutch left-wing government or its support for climate change policies and parties suing Shell.  read more