Posts under ‘John Donovan’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 26 Sept 2023

Reviewer Martin: Location Derby: Date 2023-08-29

Comments

Fast and reliable wifi when it finally was set up, but faced weeks and weeks of delays before this with poor communication and unkept promises from Shell. Moved house earlier this year and tried to stick with them but had similar issues where I was promised a ‘go live’ date that came and went with no wifi only to be told the order hadn’t gone through. Waited a week to find out it was still no further and they could not give me a new date, so cut my losses and cancelled with them. No real apology from Shell and a constant sense that people I spoke to on the phone didn’t really know what was going on and just wanted to give me a quick answer to get the call finished. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 17 Sept 2023

Reviewer Diane Bryant: Location Lowestoft: Date 2023-08-16

Comments

As a vulnerable disabled person who is very reliant on a reliable WiFi, Internet service I totally regret signing up with She’ll Energy as it’s extremely unreliable

Reviewer Gerald: Location Northern Ireland: Date 2023-08-15

Comments

It is beyond absurd the way this company have treated me. After dialogue with this company about renewing my contract I was assured on multiple occasions that the new rate was in place however they continue to charge me at my old rate hence the multiple staff members I have spoken with simply did not do their jobs as they assured me it was changed yet it has not after multiple assurances. What kind of company employs staff who are simply not doing their jobs and lying to customers? I will now seek legal advice in relation to consumer rights as this company is simply not providing what we have agreed upon in the terms of our agreement. Truly shocking in this day and age that a company treats a customer like this.

Reviewer Yuchun: Location Belfast: Date 2023-08-15

Comments

Worst Internet do not get tied into a contract with this company

Reviewer Joe: Location Suffolk: Date 2023-08-15

Comments

Absolutely crap! I was lured by a £95 amazon voucher. The speed is OKish but the router keeps disconnecting my devices and then has a fit itself. When I got the router out of the box I thought it was off wish.com, very cheap looking and apparently also in its operation. I am looking to move next year and am seriously thinking about ‘buying” myself out of the contract early read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted by John Donovan 13 Sept 2023

Reviewer Billy Loudon: Location St Andrews: Date 2023-08-15

Comments
Worst broadband
Worst customer service

Reviewer Tristan: Location London: Date 2023-08-14

Comments

Utterly awful. Pathetic router which just can’t hold a signal or broadcast to anywhere other than the room it’s in. Far too expensive for the speed you actually get and useless in terms of customer service. Avoid

Reviewer John Redmond: Location Buxton: Date 2023-08-14

Comments

Had no problems until i decided to switch, my broadband suddenly developed a fault and was constantly going on and off, no help whatsoever from customer support, I would advise against using shell energy broadband awful service and poor speeds waste of money cowboy outfit!!!

Reviewer Paul Butterworth: Location Aspatria: Date 2023-08-11

Comments

For me the issue with Shell Broadband is mainly their customer service. If will offer you no grace if you need to change contract and it will always be in their favour. They will charge you FOR EVERYTHING. Admin fees, routers, sending routers back. I consider them the easyjet of flying. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Examples posted 31 August 2023 by John Donovan

Reviewer Jas: Location: Leamington Spa: Date 2023-08-08

Comments

Had the misfortune of being sold Shell Broadband by Currys. I really wish I had trusted my instinct and walked away from this. I do NOT recommend the service to anyone. It was installed on 7th August and by 8th August I have cancelled. I have had to pay an early termination fee which I see as deplorable. The customer service was atrocious from the moment I made calls on the day of install. Avoid at all costs. It cost me £300 to terminate early and although it is painful – it is the right decision. Don’t touch this with a barge pole!

Reviewer Derek: Location Glasgow: Date 2023-08-05

Comments

Completely useless.

Broadband continually drops out for minutes at a time during the day making watching Netflix or streaming a painful experience. When it is working the speed is ok.

Have been without a working phone line since installation and the web chat and initial phone support are worse than useless.

Current waiting for an Openreach engineer to visit but no idea when as the complaints department haven’t got round to telling me if one has actually been booked or not.

The worst broadband service I’ve had in 15 years and 10 at this property. Bitterly regretting moving from my previous provider. read more

4 July 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Merseyside: Date 2023-06-07

Comments

Nightmare. I only found out that the post office internet had been sold to Shell after investigating why my Internet had started to run slow and keeps dropping out all of the time. It’s been down for 5 hours again today and I am lucky that wasn’t during work. Expecting to get no help again from customer services.

Reviewer Joao Paulo: Location Spalding: Date 2023-06-07

Comments

very disappointed as we work from home they couldn’t sort my problem over the phone. Was clear a problem with router, asked to send a new router to sort the problem instead they said a booster would be a better option. 8 days until receive the booster that still not sorted my problem. My only option was sign up to a new broadband that actually works with better speed and took them 1 day to come here and install everything. Shame on shell and shame I still have 10 months left to pay for internet that is weak and no need anymore. don’t go for shell read more

29 June 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer ALI: Location wakefield: Date 2023-06-02

Comments

Absolutely despicable penny pinching company with no morals or customer commitment. PLEASE AVOID AT ALL COSTS. They have the advertising money to bury these comments away from new custermers because if they knew they wouldnt look twice at this company. please dont be fooled by offers and discounts they are only there to reel you in . once you are in then they have you and will drain as much money as they can legally get from you. please please AVOID read more

28 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish the worst internet…

Apsolute rubbish the worst internet provide ever, talk talk and now internet much better. Shell internet doesn’t work at all, they give you little to no internet, then charge you for months of internet you’ve not received rubbish company with rubbish customer service!!!!

Stay away from shell broadband

I am currently sitting on hold, it’s been 40 mins and this is my 3rd attempt to get through. First attempt Shell offered me a call back, I agreed to this. My phone rang twice as I went to answer it cut off. Second time I was on hold for 5 – 7 mins the phone began to ring and I was hung up on. This company clearly does not value its customers. Now for the reason I am trying to contact Shell. I signed up to their broadband with average advertised speed of 67mbps. I knew I would not get those speed where I live, but I knew I should be receiving 32mbps. My internet went live on the 12/06 And I have not received anything over 18mbps. Whilst writing this review I have finally managed to speak to a operator from Shell who is less than interested in helping me. I was told I’ve had looked at other speeds in your area and 16 – 24mbps is the going rate. How is it with my previous provider I could get speeds of 32mbps? The same lines are being used. I will be cancelling my contract with Shell and I will be going back to my previous provider. read more

1 June 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Unreliable Broadband

I’ve never had so much down time with a broadband provider. Earlier in the year, it was out of action for 2 weeks. A month ago it was hit and miss for 2 or 3 days. Tonight it’s gone again. Connecting and then immediately disconnecting every minute. As soon as a device connects to the router, the router drops it’s Internet connection or reboots itself completely. read more

Shell’s appetite for espionage against me knows no bounds, spanning a global spying operation that would make James Bond blush.

By Shell critic John Donovan

Step into the twisted world of Shell corporate malevolence, where no tactic is too underhanded. As Hugh Grant fights his legal battles, it triggers haunting memories of my own relentless crusade against the oil behemoth in the ’90s and its ruthless response.

I proudly wear the badge of Shell’s arch-nemesis, earned through sheer persistence in exposing their dark deeds. Brace yourself for a wild ride that spans three decades, where I confronted a seemingly invincible Goliath with bottomless pockets. Little did I know then that Shell would unleash a storm of threats and employ the covert arts, utilizing undercover agents like a devious spy network. An oily SPECTRE. read more

21 May 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do not use shell broadband & phone

Do not take out this for your broadband & phone as they do not tell you when your contract runs out & do not care that when your in hospital for 4 weeks & cannot use their services they still want full payment even though you contact them

DO NOT USE SHELL ENERGY

I would give these guys negative stars if possible. Whatever you do, DO NOT get them to change your meter to a smart meter. The initial meter they installed was dodgy (kept resulting in power cuts and damaged numerous devices in my house). It then took them 6 months for an appointment to install a new meter. And throughout this time my father had pulmonary fibrosis so had an oxygen concentrator connected to the mains so any power cuts in the night could have been life threatening. read more

Pa. advocates issue intent to sue Shell cracker for emissions violations 

JON HURDLE: Inside Climate News: Pittsburgh Post-Gazette: FEB 3, 2023

Two environmental groups said on Thursday they intend to sue Shell Chemical Appalachia, operator of a big new petrochemical plant in Potter Township, for its violation of federal and state air-quality standards.

The Environmental Integrity Project and the Clean Air Council gave Shell a required 60 days to respond to their notice of intent to sue on the grounds that the company violated the federal Clean Air Act, a state plan to implement it, a Pennsylvania air-quality law and the state permits under which it is allowed to emit specific quantities of some contaminants. read more

The Guardian

Calls for bigger windfall tax after Shell makes ‘obscene’ $40bn profit

Sunak government under pressure after gas prices fuel ‘outrageous’ doubling of profits at Anglo-Dutch group

• Shell’s spending on renewables ‘a fraction of what it claims’

• Nearly 14,000 Nigerians sue over pollution impact

Alex Lawson Energy correpondent: Thu 2 Feb 2023 14.13 GMT

The government is under pressure to rethink its windfall tax on energy companies after Shell reported one of the largest profits in UK corporate history, with the surge in energy prices sparked by Russia’s invasion of Ukraine pushing the oil company’s annual takings to $40bn (£32bn).

Opposition parties and trade unions described Shell’s bonanza, the biggest in its 115 year history, as “outrageous” and accused Rishi Sunak of letting fossil fuel companies “off the hook”.

On Thursday, the UK headquartered company confirmed it had paid just $134m in British windfall taxes during 2022. It paid $520m under the EU “solidarity contribution” – Europe’s equivalent of the windfall tax. read more

Evening Standard

New Shell boss launches overhaul as executive roles cut

Wael Sawan, who took over at the start of this month, said the changes will take place from July.

By Henry Saker-Clark: 30 JAN 2023

Shell has revealed it will combine its oil and gas production and liquified natural gas (LNG) divisions as part of an overhaul by its new chief executive.

The new operation, which will combine Shell’s most profitable divisions, is to be led by Zoe Yujnovich, currently the group’s upstream director.

Shell confirmed the shake-up will reduce the size of its executive committee from nine to seven members in order to “simplify the organisation further and improve performance”. read more

SkyNews

Shell to pay £1.7bn in UK and EU windfall taxes

It comes after bosses at the London-listed oil giant said in October they had not paid any UK windfall taxes due to heavy investment in the North Sea.

By Sarah Taaffe-Maguire, business reporter

Friday 6 January 2023 10:17, UK

Windfall tax payments are to cost Shell around $2bn (£1.7bn), the oil and gas company has revealed.

The cost of the UK’s energy profits levy and the EU’s recently announced solidarity contribution will reach $2bn (£1.7bn) in the final three months of its financial year, the firm said in a fourth quarter 2022 update. read more

The Telegraph

Shell delays payment of cost of living grants until spring, investigation finds

The energy giant, which received £90,141,141 from the Government to give to customers, says the hold up is due to administrative processes

By Rachel Millard and Emma Gatten 4 January 2023 

Shell has delayed the payment of taxpayer energy bill support payments to thousands of its customers, sparking criticism over its role in the cost of living crisis.

The energy giant’s household supply division says some of its 1.4 million customers will now have to wait until April, to get payments which were due in October when bills hit almost double their level a year earlier. read more

THE TIMES

Shell at odds with government as it predicts earlier gas price drop

Emily Gosden: Energy Editor: Friday December 09 2022, 5.30pm

Gas prices will fall back before the government expects, with the North Sea windfall tax raising less money than predicted, Shell has told the chancellor. read more