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Shell Energy sees complaints about broadband and landlines soar, new Ofcom rankings show

This is MONEY.co.uk

Shell Energy sees complaints about broadband and landlines soar, new Ofcom rankings show

  • Shell Energy received the most complaints from its broadband customers

  • Around two-fifths of complaints included faulty services and complaint handling

Households thinking of moving broadband and landline services to Shell Energy may want to think twice after complaints about it soared in the first three months of the year.

It received twice as many complaints than the industry average for its broadband services, according to Ofcom – and more than three times’ as many for its landline offering.

Overall, complaints sent to the industry regulator stayed broadly the same as the last three months of 2021, its data shows. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy under investigation for not informing broadband customers their contract was ending

Daily Record

Shell Energy under investigation for not informing broadband customers their contract was ending

The energy company alerted Ofcom to problems in how it communicated with customers last week.

By Linda Howard: Money and Consumer Writer, 2 MAY 2022

Shell Energy is being investigated by the communications regulator for not telling customers that their broadband contracts were coming to an end.

Ofcom opened an investigation into whether the energy giant complied with its rules on communications with customers on Friday after Shell Energy contacted them about potential problems. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Ofcom investigates whether Shell Energy failed to tell customers about better deals

Ofcom investigates whether Shell Energy failed to tell customers about better deals

29 April 2022: Ofcom has opened an investigation into whether Shell Energy has complied with our rules to issue end-of-contract and annual best tariff notifications to its broadband and landline customers.

On 15 February 2020, we introduced rules that require broadband, mobile, home phone and pay-TV companies to warn their customers when their minimum contract period is coming to an end, and what they could save by signing up to a new deal. They must also remind any customers who remain out of contract about their best deals every year. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.