May 2nd, 2022
by John Donovan.
Daily Record
Shell Energy under investigation for not informing broadband customers their contract was ending
The energy company alerted Ofcom to problems in how it communicated with customers last week.
By Linda Howard: Money and Consumer Writer, 2 MAY 2022
Shell Energy is being investigated by the communications regulator for not telling customers that their broadband contracts were coming to an end.
Ofcom opened an investigation into whether the energy giant complied with its rules on communications with customers on Friday after Shell Energy contacted them about potential problems. read more
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Apr 30th, 2022
by John Donovan.
Ofcom investigates whether Shell Energy failed to tell customers about better deals
29 April 2022: Ofcom has opened an investigation into whether Shell Energy has complied with our rules to issue end-of-contract and annual best tariff notifications to its broadband and landline customers.
On 15 February 2020, we introduced rules that require broadband, mobile, home phone and pay-TV companies to warn their customers when their minimum contract period is coming to an end, and what they could save by signing up to a new deal. They must also remind any customers who remain out of contract about their best deals every year. read more
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shellplc.website and its sister non-profit websites
royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and
shell2004.com
are owned by
John Donovan. There is also a
Wikipedia feature.