Posts under ‘Shell Energy’

27 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Absolute rubbish lying thieving company

Aboslute rubbish lying thieving company this is how incompetent shell are i have been speaking and emailing them for three months now they don’t have a clue and thats why people are being ripped off I myself have had three accounts with shell all owing money at different levels at each account yet I have no contract with them ever and they are still demanding money from me read more

Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…

Posted 24 March 2023

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jack: Location York: Date 2023-03-02

Comments

Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this. read more

16 March 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful service

Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work

Absolutely the worst internet i have…

Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!! read more

This company are without question the worst company I have EVER had the misfortune to have any dealings with. Shell Energy and broadband are nothing more than a bunch of cowboy liars…!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

13 March 2023

Reviewer Martin: Location Kingston upon Thames: Date 2023-02-22

Comments

Stay clear! I moved over from Virgin Media and had absolute terrible broadband speed from the get go. It was an absolute nightmare to get in touch with support.
First I tried the phone, just to wait ages in a holding loop to then having the line suddenly interrupted when I was finally talking with someone.
Then I tried email and nobody answered for a week. And even then it was a very slow back and forth with them not taking it serious.
Finally reached someone on the phone, just to be told it must be the WiFi router and I should reset it and connect it to another outlet. And after I’ve done that, I had to wait again for hours to talk to someone.
I then tried to cancel as it was an absolute nightmare, and they just outright rejected it. Months later after the communications ombudsman, finally someone came out and fixed it. Speed is now perfect, but too late, because I had to extend Virgin Media as the Shell line wasn’t working. read more

A product that doesn’t work reliably and a router that drops the WiFi completely in the next room.  Avoid this company and product at all costs.

Shell Energy Broadband Reviews recently posted on broadband.co.uk

10 March 2023

Reviewer Joanne: Location Leeds: Date 2023-02-15

Comments

Absolute joke of a company message you 5 days before installing to say they cancelled order after waiting 2week STAY CLEAR

Reviewer Ron Bell OBE: Location Blackpool: Date 2023-02-14

Comments

Absolutely disgraceful service that pass you round in circles with no solution. read more

..by far the worst internet I have had ever! The download speeds are super slow and the Wi-Fi constantly cuts out…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Tuesday 7 March 2023

Reviewer Abmed: Location Middlesbrough: Date 2023-02-09

Comments

Horrible experience!!! definitely would not recommend them and I wish I read the reviews before I join them

The broadband speed is not the best but the real nightmare is trying to contact the customer services
Awful and horrible experience read more

If you want bad customer service and multiple internet issues to make your life more difficult and stressful, go with Shell. Otherwise, I’d advise staying clear!

Shell Energy Broadband Reviews recently posted on broadband.co.uk

27 February 2023

Reviewer ZM: Location Sheffield: Date 2023-02-01

Comments

I would never usually bother to leave a bad review but feel the need to share about avoiding Shell! Unfortunately the only positive thing to say about Shell is that the internet is ok (if it works) but the customer service (if you manage to get through before being on hold for an hour) is terrible. I’ve been lied to about my rights, had issues with resolving any internet problems (seems to take a while to resolve anything, even when the internet doesn’t work at all). The router they send is terrible and randomly died but Shell didn’t take responsibility and charged me for an engineer visit (which they later refunded after multiple calls disputing). I’ve had issues with connection and speed. Whether it’s zero internet or bad connection and poor speed. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer David: Location Edinburgh: Date 2023-01-25

Comments

Absolutely terrible – random drop-outs, horrible speed, and I live alone, so maximum 1-2 devices using Wifi at any time. Their response: “Wifi isn’t guaranteed, we’ll send you a network cable” – how does that help for smartphones and tablets? Can’t wait to leave. Worst internet I’ve had in years. AVOID

Reviewer Andy: Location Notts: Date 2023-01-21 read more

Just joined shell absolute shambles of a company. one month in phone issue now broadband drops out every ten minutes…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer: No Copper thanks. Location Oldham: Date 2023-01-20

Comments

When I agreed this contract it was for FIBER TO THE HOUSE.NO Virgin yet here but I had been very happy with it before. Hence I said it had to be right to the house. No problem sir our new ‘Fiber plus ‘ will give you that. 14 days to connect it. After several calls and issues I opened the little grey wall box outside —- NO fibre just old nasty copper! read more

22 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

A new level of awful

Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.

Broadband goes down every day

Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money. read more

…dropped calls, constant redirects, clueless staff, no respect for the customer…

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Trevor Davies: Location Oxfordshire: Date 2023-01-08

Comments

Shell took over my post office account. Having read other reviews I realise that I have been fortunate not to have had any problems with internet or phone. However I am only getting 20mps and I am pretty sure my PO contract was offering 35-ish.

However, Shell seem to be totally incapable of organising a direct debit and kept cutting me off. In the end I had to resort to paying online each month. At around £42 a month for “Superfast Broadband” and any time calls, it’s not a cheap option (not even fibre) and I am thankful that my contract is about to finish. read more

14 Feb 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Disgusting company and inept customer service

Phoned 1 week ago in regards to faulty gas meter and told new one installed 2 months away. New estimated bill is 5 times higher than highest usage on any month over last 12months. Phoned to query, transferred 6 times due to customer service not being able to transfer to relevant department. Promised an email confirming what we spoke of but nothing received and also customer service adviser refused to escalate call as she was clearly not understanding my enquiry. Shocking service! read more

“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

REVIEW POSTED ON broadband.co.uk on 1st Jan 2023

Reviewer Callum: Location Carlisle: Date 2023-01-01 read more

THE SUNDAY TIMES

‘Get a grip’ Shell told, as it racks up the most broadband complaints (again)

Extracts from an article by Ellie McDonald published on Sunday 29 Jan 2023 (Page 15)

Shell Energy has been told to “get a grip” after a surge in broadband and landline complaints.

The telecoms regulator Ofcom also said it was monitoring the firm’s performance because its complaints volume remains far higher than its rivals.

Shell Energy, which started providing broadband in 2016, had 27 complaints per 100,000 broadband customers between July and September 2022 and 20 complaints per 100,000 landline customers. It was also the worst in the previous three months, when it received 31 and 23 complaints per 100,000 customers respectively.

Shell Energy Broadband said: “Ofcom’s table reflects our position up to six months ago. Since then we have invested heavily and made big strides in our processes.

We’re confident that these will be reflected when Ofcom releases its results for the current period.” read more

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working.

30 Jan 2023

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Never under any circumstances get…

Never under any circumstances get broadband with this company. After at least 15 phone calls, multiple transfers per call, and over two months of waiting, the broadband I ordered is still not working. They’ve tried their best to resolve complaints, but the inconvenience they’ve caused will not be resolved easily. I could forgive that if my broadband at least works, but due to a technical issue, it has still not been done. They expect it wont be working for a total of 3 months after my order date. Additionally, the customer website never works, meaning I can’t check any of my payment details or other information. Never use this company’s broadband. read more

REUTERS

Shell CEO in first changes combines LNG, upstream operations

Ron Bousso: Mon, 30 January 2023 at 7:11 am GMT

LONDON (Reuters) -Shell will combine its oil and gas production and liquefied natural gas (LNG) divisions as part of CEO Wael Sawan’s first changes since taking charge of the energy giant earlier this month.

The new division, which combines Shell’s most profitable operations, will be headed by current upstream director Zoe Yujnovich, Shell said in a statement on Monday.

Sawan took office on Jan. 1 after heading Shell’s integrated gas division, which included Shell’s LNG and renewables businesses, with a vow to simplify and improve the company’s operations.

Under the internal restructure, renewables operations will be combined with Shell’s oil refining and marketing operations led by current downstream director Huibert Vigeveno, the company said. read more