Posts under ‘Shell PLC’

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Chris: Location Hertfordshire: Date 2022-11-15

Comments

Please, everybody, take the time to report this company to the communications ombudsman(I am) They are an utter shambles. I’ve tried contacting them for over 3 weeks now without success. I’m not bothering with them anymore. Leave and go somewhere else. Any other provider has to be better than this shower.

Reviewer Karen: Location Ashford. Kent: Date 2022-11-14 read more

REUTERS

Shell to ‘evaluate’ 25 bln pound British investments after windfall tax

LONDON, Nov 21 (Reuters) – Shell (SHEL.L) said on Monday it will evaluate plans to spend up to 25 billion pounds in Britain over the next decade following the government’s decision to increase a windfall tax on oil and gas producers.

“We’re going to have to evaluate each project on a case by case basis,” said Shell’s UK country chair David Bunch told the Confederation of British Industry’s annual conference in Birmingham. “When you tax more you’re going to have less disposable income in your pocket, less to invest.” read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Glowingbloke: Location Bury st edmunds, suffolk: Date 2022-11-14

Comments

My internet connection was absolutely appalling, it kept disconnecting from the internet to the point that after *many* phonecalls to Shell they sent out an engineer. The best he could do was to make a second frequency available to connect to and that kept dropping off too! Do *not* go with shell if you want a good internet connection!

Reviewer Michael: Location Southampton: Date 2022-11-13 read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer D Gough: Location Hereford: Date 2022-11-12

Comments

Service drops out all the time. No customer service, almost impossible to make contact…then no help. it was fine with Post Office.

Reviewer V Galyer: Location GRIMSBY: Date 2022-11-12

Comments

My broadband account with the P.O was changed over Shell energy, the contract expired end of July 2022. I could not understand their charges to renew my contract so switched to BT, maybe not the cheapest provider but great service.
I returned the router ( supplied f.o.c by the P.O. )and received confirmation that I had sent them proof of postage. over 3 months later I am still receiving threatening e-mails demanding £35.00 for the router. I have spent hours on the phone and sending e-mails to try and resolve this matter but I am not going to waste any more time trying to reason with this useless bunch of morons, and will try to resolve this matter through the ombudsman. read more

19 Nov 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Awful customer service and broadband doesn’t work!

Broadband does not work intermittently.
30 minutes on hold every time I call them to resolve the issue, 30 minutes troubleshooting.
Then I get off the phone and it breaks again.
Customer service is awful, they treat you like an idiot and I cannot find anyone to help. This is a disgrace.

Huge mistake switching broadband to Shell

It appears Shell either has extremely poor or no customer service at all. Recently signed up for broadband which drops out twice daily.
After 1 day I’m still waiting for the call back I was promised and the email I sent has not been replied to.
I never had these problems with EE and will be going back to them asap. I will also be taking my gas and electric to a company that I can trust. Please get in touch Shell as I’d like to say my goodbyes. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Michael: Location Southampton: Date 2022-11-08

Comments

Terrible service. Slow internet. Impossible to contact support, very difficult to cancel (even out of contract). Avoid.

Reviewer Ken: Location Stourbridge: Date 2022-11-07

Comments

How on earth this outfit calls itself a utility company is beyond me. Honestly I could write a book! Incompetent doesn’t come close. I would advise everyone to keep well clear of these idiots read more

“The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless”: “total waste of time, should not be allowed to trade.”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer John barker: Location Glouster: Date 2022-10-28

Comments

The worst package I have ever experienced. Slow connection and definitely no way of contacting them as they don’t answer the helpline. Useless read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer steve lewis: Location ammanford: Date 2022-10-27

Comments

absolute shocking service call centres always long wait times broadband is useless and when you do finally get to speak to someone in customer service the attitude is shocking keep clear at all cost these reviews are genuine by everyone

Reviewer Michael McAtominey: Location North East: Date 2022-10-27

Comments

I am sending this review on behalf of my Father in Law WHO is 90 YEARS OF AGE, he has never had broadband in all his long life, he had a post office phone which was ta k over by shell, he decided to have his phone removed as he never used it, shell are now sending him threatening letters demanding that he must return their router ( which he never had) now they are saying that they will remove £35 from his account (ILLEGAL) because he hasn’t returned this item that he has never had. We have rang them 3 times and they AGREE that they have never supplied broadband to his property, but yet these threating letters STILL turn up. What a disgusting company and if they carry on in this matter we shall not hesitate to SUE them. read more

REUTERS

Court rejects Nigeria’s compensation request against Eni, Shell

By Alfredo Faieta and Francesca Landini: November 11, 2022

MILAN, Nov 11 (Reuters) – An appeals court in Milan on Friday rejected Nigeria’s $1.092 billion compensation request against Italian energy group Eni SpA (ENI.MI) and Shell Plc (SHEL.L) in civil proceedings relating to a $1.3 billion oilfield deal.

The decision was read out in court.

In July prosecutors had dropped related criminal proceedings, clearing Eni and Shell, as well as managers including Eni Chief Executive Claudio Descalzi, in one of the oil industry’s biggest alleged corruption cases. read more

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Jannie Adams, Location Romford: Date 2022-10-24

Comments

Broadband reliability is nonexistent. lose the signal about 50 times a day. will phone these arseholes tomorrow and cancel my dealings with them. I am sure they won’t miss me but I am sure there are probably thousands of people who think like me.

Reviewer Graham L: Location Coventry: Date 2022-10-24

Comments

This bunch of incompetent, inept idiots took over my fathers broadband from the Post Office. Due to illness in July I cancelled his contract and was told that 13 days of his monthly fee would be reimbursed STILL NOT RECEIVED. A month later they reopened his account and took £40, raised the issue with them, guess what STILL NO REFUND. On 4 occasions I have requested a returns label to send their router back, guess what NO RETURNS LABEL SENT. They have now charged £35 for the router, which I couldn’t return as they do not have the capacity to do something as simple as send out a returns label. Look for a bunch of incompetent cowboys to provide your broad back, they’ll still be better than Shell. read more

The Telegraph

Shell handed £90m by taxpayers to cut energy bills under price guarantee

The payments are one part of a major Government package to shield households

By Rachel Millard 9 November 2022 

Shell has been handed £90m of taxpayer cash under the Government’s scheme to help families with surging energy bills.

The oil and gas giant’s UK household supply division received £90,141,141 from the Government in October, according to official figures.

All suppliers are being sent cash by the Government each month so they can shave £400 off customers’ bills in instalments between now and March. read more

REUTERS

Nigerian widows end their case in the Netherlands against Shell

AMSTERDAM (Reuters) – A group of four widows who had sought to hold Shell liable for damages in the Netherlands after their anti-oil activist husbands were executed by the Nigerian government in 1995 have cancelled further legal proceedings, their lawyer said on Monday.

“Obviously this is not without disappointment and frustration,” said lawyer Channa Samkalden in statement announcing that the widows have cancelled an appeal launched after the Hague District Court rejected their case earlier this year. read more

“I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up”

Shell Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nusrat: Location Manchester: Date 2022-10-24

Comments

I have been without Internet for 4 days now. Anytime i call, i have to be on wait for almost 3hours. If am lucky and someone answer, they just take my details and hung up

Reviewer Ali: Location Gloucester: Date 2022-10-22 read more

24 Oct 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

COMPANY WITH ZERO COMPASSION

I recently contacted shell energy about my mother in laws phone . we canceled her phone as she has gone into end of life care .they then send a threatening letter stating they want there router back .I respond to them stating my mother in law has never had broadband or a router . they ask for extra info gave them that then they say they cant discuss as we are not the account holder .which bit off she is in a hospice on end off life care dont they understand !!!!! nice to see a company with compassion not this company read more

Another departing Shell leader seeking redemption?

By John Donovan

Departing Shell Plc CEO Ben van Beurden seems to be seeking redemption in his closing period with the energy giant.

THE GRONINGEN SCANDAL

BvB now admits that Shell should have pulled out of the controversial earthquake-blighted Groningen project operated by NAM – a Shell-Exxon joint venture company.

According to Reuters: “A damning report in 2015 from the independent Dutch Safety Board had accused the government and the field’s operators of ignoring the threat of earthquakes linked to the field for years.” 

As regular visitors to this website know, we have been drawing attention to the Groningen scandal for many years. Thousands of properties have been damaged. As a consequence, Dutch prosecutors are pursuing litigation against NAM. Tens of thousands of Groningen residents are eligible for compensation for earthquake damage. read more

REUTERS

Shell should have quit Groningen gas project in Netherlands earlier -CEO

AMSTERDAM, Oct 13 (Reuters) – Shell CEO Ben van Beurden told a Dutch parliamentary panel investigating problems relating to natural gas production at the large Groningen gas field in the Netherlands that the company should have pulled out of the project earlier.

Production at Groningen was scaled back sharply over a period of years in the 2010s after the Dutch government and producer NAM, a Shell-Exxon joint venture, realized the earthquakes it caused posed too great a threat to life and property.

“We had to continually ask what makes sense,” as production was dialled back to levels at which NAM made little to no profit, Van Beurden told lawmakers.

“What made sense for Shell was to quit. In any other country we would have stopped this operation. But in the Netherlands that was impossible because the Netherlands was dependent on Groningen gas.”

A damning report in 2015 from the independent Dutch Safety Board had accused the government and the field’s operators of ignoring the threat of earthquakes linked to the field for years. As vast amounts of gas were removed from under the province since 1963, the ground sank and settled above empty pockets, triggering quakes. read more