News and information on Shell Plc
5 June 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
It took them 8 days to connect me to broadband
It took them 8 days to connect me to broadband. They had a faulty connection but never told me. I spent 2 hours over several days phoning them to get to the bottom of it. Only good thing is they made a goodwill payment, even though this didn’t come close to reimbursing my expenses due to lack of broadband
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Dealing with their customer service is something akin to torture with endless recorded messages and options before you end up speaking to a person. They then end up transferring you from one person to another…
Reviewer Oliver Dickens: Location Cambridgshire: Date 2023-04-24
Comments
If I could give their customer service a negative rating a would.
As a previous post office customer, I decided to upgrade to a full fiber package in early January 2023- I was repeatedly given different installation dates. Finally on the 21 March I was given a confirmed date for the Openreach engineer to arrive. Suffice to say nobody arrived on the agreed date. Subsequently 2 more engineer visits resulted in a line being installed-but still no internet service. As of the 24th of April(more than 3 months) they managed to achieve nothing.
POSTED 8 MAY 2024
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Another worthless response from Shell claiming they have settled the ombudsman decision by way of credit.
This saga is nearing its first anniversary now and Shell who have made first quarter profits in 2023 of £7 billion continue their refusal to settle what they owe me… a mere £1083.65.
They continue their pursuit of this supposed debt with threatening phone calls always early morning and written correspondence. Absolutely disgraceful. Either they think I’m stupid or they are..with the responses they offer to my complaint. The responses they offer are fundamentally wrong and if their billing experts consider there response is correct I would suggest they consider a career change.
Do NOT join Shell it will be your worst nightmare, nothing short of daylight robbery. You have all been warned. Act 374080
“Absolutely rubbish. Can’t contact anyone to resolve problems. Wifi keeps disconnecting. Useless.”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Katie: Location Cumbernauld: Date 2023-03-30
Comments
Terrible connection and even worse customer service. Router will disconnect almost every 20-30mins and can take 17 mins to load a photograph, or 9 mins to load a Google page, even while sitting next to the router. If you want to cancel, you’ll be transferred to different departments and made to explain why you’re cancelling to every one of them, just for them to pass you to someone else and explain all over again. Even if you ask them to log a complaint, they just email you saying they’ve closed your complaint, without actually speaking to you at all regarding it. If you want to pay for wifi but never actually intend on using it whatsoever, then this is perfect for you.
3 May 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Disgusting. Disorganised. Impersonal service. I was ‘allocated’ Shell after Green went bust. Never again. I’ve gone back to EDF energy who, in 2 emails, set up my account in the correct way. Never again will I use this company. And don’t bother with your insincere response. I’ve got loads of emails telling me you strive for excellent customer service. All evidence to the contrary in my experience. Regarding your reply. I already said not to bother. I’m sick of speaking with a company who has zero regard for its customers
POSTED 29 APRIL 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Peter Clegg: Location BURNLEY: Date 2023-03-16
Comments
Spend most mornings with the broadband dropping out and reconnecting now evenings are getting as bad. very poor overall made a big mistake moving from talktalk
Reviewer N H: Location Northwest: Date 2023-03-16
Comments
POOR POOR,
Cancelled my broadband last year and they are still requesting money. I have late payments on my account and my Experian Credit File has taken battering. Come on Shell have some respect for your customers and stop doing this. No wonder you have so many bad reviews. I want a Shell member of staff to contact me and do three things.
29 April 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely useless! Not a brain cell between them! Keep getting told someone will call me back, which never happens, then when you call them they’re attitude is absolutely stinking! If you’re looking for a broadband provider, AVOID THESE CLOWNS!
Terrible service!!!!!!! their website doesn’t allow for inputting meter readings in Jun 2022 to Dec 2022. Then i called them and provide meter readings I’m still getting estimated bills. And then i submitted the readings online in recent months. They mentioned that they never received the accurate the meter reading in until this month, and provide inaccurate bill for over the last 10 months.
22 April 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell energy has the worst technical service and customer service. I have exams and I am without internet for a week!!!
Shell broadband used to be decent. Now it is a pile of rubbish, not worth paying for. Junk.
Stressful shambles. I was transferred to Shell Energy broadband from Post Office Broadband and initially it seemed ok. When I had an issue with my connection it was obvious a cable outside needed replacing and an engineer agreed. I was told I wouldn’t be charged but it appeared on my bill. I couldn’t get through on the phone or web chat but emailed and after 3 attempts there was an apology and I was told not to pay. Then another payment demand. Then another apology. Now I’ve just been contacted by a debt collection company. Talk about stressful!
27 March 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Aboslute rubbish lying thieving company this is how incompetent shell are i have been speaking and emailing them for three months now they don’t have a clue and thats why people are being ripped off I myself have had three accounts with shell all owing money at different levels at each account yet I have no contract with them ever and they are still demanding money from me
Signed up for their superfast package, dreadfully slow speed. Dreadful customer service, still trying to RESOLVE SLOW speed issues…
Posted 24 March 2023
Shell Energy Broadband Reviews recently posted on broadband.co.uk
Reviewer Jack: Location York: Date 2023-03-02
Comments
Avoid buying this broadband at all cost. Should be banned from comparison sites. I have had the broadband for 3 days, haven’t got it working yet. Rang up to cancel for free in my “14 day cooling off period” to be told this actually ended 2 days ago, the day the line was taken over by Shell. Currently trying to charge me £110 to cancel a service I’ve had for 3 days that hasn’t worked once. Only saving grace has been a couple of people on the phone who have been willing to try to find a way a round this.
21 March 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell have been reported to OFGEM and The Serious Fraud Office. The Maximum they can charge customers in my area for electric is 36p last october the put my bill upto in excess of 39p and in january to 41p + According to Citizens advice this is illegal. Check you bills and if they are overcharging you report to Citizens Advice and seriuous fraud office. The more who do the more chance there is of them bveing prosecuted and you getting compensation
16 March 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Awful service, customer care at it’s very worst! The phone and broadband goes down, you call them and they don’t help. In fact they try to charge you to fix a problem that isn’t even your fault. Yet you are forced to pay for a service that doesn’t work
Absolutely the worst internet i have EVER had!!!
I can’t wait to switch back to sky.
It never ever works and if it does it’s still not the best.
Ridiculous and absolute waste of money.
Never again!!!
27 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Shell broadband is awful. Poor signal.
When you do get a signal it drops off.
No person to call for help and they send you email instructions – no good if you have no internet and have to use mobile data.
When you can read your emails they send you the same information over and over again
Complete and absolute nightmare. Where can I start been with them sine 2018 no problem smart meter reading always worked. Then in January 2023 smart meter failed to communicate so an estimate bill was generated wait for it £2500 for one month!!. I immediately phoned and complained they advised it would be corrected in February bill it wasn’t another bill for £1500 so phoned and asked to make a proper complaint I was transferred through to complaints department who said they would sort this out and contact me now at end of Feb and still waiting for them to contact me as they said they would. My bill is now showing i owe Shell £3800 for two months gas and this is not including electric.
22 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Phoned up to tell them a move date. It was like I’d ask them to solve the meaning of life. Got transferred 7 times and then ended up back at he original South African call centre. They do not have a clue what they’re doing. Completely and utterly hopeless.
Broadband goes down every day, sometimes twice a day. I’ve only had it for two months and every day it goes down at different times. Don’t waste your money.
“left with no broadband for three full weeks – now to be four weeks of no broadband, by the time my new router will supposedly arrive. Yet my contract is live and I have already received my first bill…”: “…just simply cannot recommend Shell Energy. Never in my life have I been failed so badly by a company…”
Shell Energy Broadband Reviews recently posted on broadband.co.uk
REVIEW POSTED ON broadband.co.uk on 1st Jan 2023
Reviewer Callum: Location Carlisle: Date 2023-01-01
7 Feb 2023
The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.
Absolutely terrible company, overcharging, ridiculous prices, unhelpful staff, will never buy or use anything Shell related, I advise everyone else to do the same.
Download speeds of less than 6MBPS when the package I pay for alleges 15 to 17 MBPS. When queried the allegation was that the fault lay with my internal wiring. Having attempted all Shell’s suggested tests, no improvement. Do not waste your money, they don’t care once they’ve got it!!!!!!!!!!!!!
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