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Shell broadband is the worst company I have ever dealt with

Shell broadband is the worst company I have ever dealt with…

19 Jan 2022

The content below is sourced from current customer reviews of Shell Energy and Shell Broadband published on Trustpilot.

Shell broadband is the worst…

This is the worst company I have ever dealt with.
I moved house, asked them to cancel my account and send me a bag to send the router back. I had to call them 11 times to ask for the bag and nothing arrived. I returned it at my own expense. They threatened to take £35.00 for the router from my bank account which I cancelled. Luckily I had proof that I sent it back. Will never ever deal with these people again. It was a simple request that they made extremely hard. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Intermittent Broadband

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

WiFi is terrible

WiFi is terrible.
1. It always drops out
2. Have reported previously, only just got an engineer out
3. They ask you to do engineer type work before sending one out
4. If anything is not as they think it should be, you will get fined
5. The engineer was supposed to come on Friday, Monday or Tuesday as we agreed and they showed up today, on a Sunday saying they were supposed to show up on the Saturday but it got too dark? Not what we agreed
6. The engineer complained they had to find out from two poles which caused the problem
7. If you are not in on the appointment day you get fined.
8. Go elsewhere it took over an hour on the phone and my partner having to do basic engineering which he isn't trained or paid for!
9. Make sure to ask for a transcript of the copy of conversation in the form of a subject access request and a written transcript of the conversations which only managers can do read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Diabolical! Utterly useless customer services!

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Account Chaos Causing Worry to Disabled 83 Yr Old Person!

Diabolical!
Utterly useless customer services!
Shell Energy set up my new account after my supplier went bust recently. They didn’t tell me or ask me, and as such they’ve inadvertently used the wrong email address and have linked my account to another pre-existing one. The 83 yr old disabled gent who’s had 2 strokes is now experiencing stress and anxiety due the apparent lack of ability to resolve this problem they have created.
Trying to resolve it is incredibly difficult – feel like I am dealing with people who do not care!  Furthermore there is no telephone help, the web chat doesn’t work, and they ignore emails. The only option is via Twitter messages, but the staff I’m dealing with appear to be useless. It’s shockingly bad, I’ll have to complain to OFGEN. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Diabolical! Utterly useless customer services!

12 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Account Chaos Causing Worry to Disabled 83 Yr Old Person!

Diabolical!
Utterly useless customer services!
Shell Energy set up my new account after my supplier went bust recently. They didn’t tell me or ask me, and as such they’ve inadvertently used the wrong email address and have linked my account to another pre-existing one. The 83 yr old disabled gent who’s had 2 strokes is now experiencing stress and anxiety due the apparent lack of ability to resolve this problem they have created.
Trying to resolve it is incredibly difficult – feel like I am dealing with people who do not care!  Furthermore there is no telephone help, the web chat doesn’t work, and they ignore emails. The only option is via Twitter messages, but the staff I’m dealing with appear to be useless. It’s shockingly bad, I’ll have to complain to OFGEN. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shockingly poor broadband service and even worse customer service. Unethical. A complete disgrace

07 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Not even worth one star

The worst I’ve ever seen. Wifi drops and won’t reconnect for up to an hour (so far) no matter what I do, you have to stand next to the router for a strong connection, calls made with wifi drop randomly and either don’t reconnect or reconnect and are then patchy and bad quality and you can’t use it for games or calls if another person in the house is doing the same. Absolutely terrible company and I’d advise anyone who’s thinking about getting with them to look literally anywhere else. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Eleven days without Internet, fobbed off by Shell Broadband

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care…”: “kept us waiting for over 45 minutes on their premium rate helpline…”

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

Disgraceful Service

We have been without internet for *eleven days* over Christmas now, because Shell have messed us around, passed us from pillar to post, lied to us, and shown complete disregard for any standard of customer care. The tracking number that they have given us for the router they supposedly sent out (dispatched *over a week after we first called them*) is not recognising any parcel. They could have sent us one straight away by courier, but instead they fobbed us off, asked us the same questions multiple times over, kept us waiting for over 45 minutes on their premium rate helpline on more than one occasion and blatantly misled us about when their helpline was actually open. These are to name but a few examples of the utter incompetence, negligence and cost-cutting we have been subject to. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Overpromise, under deliver, and line own pockets

Overpromise, under deliver, and line own pockets: No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours.

01 Jan 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Overpromise, under deliver, and line own pockets

No telephone number on their website, no way to contact them over the phone. All comms go to a chat which dies after waiting 6 hours. Every conversation they are only focussed on creating up to date bills and not correct issues. I was transferred from Green by Ofgem, the first bill was incorrect as was estimated. Having given updated meter readings over 3 times a new bill was updated but the original was still classed as pending on the account. was told this bill would be corrected and overdue amount will be cleared within 48 hours. This was advised twice now and everytime I contact after wasting a further 6 hours to get through on the chat, I am only asked for more meter readings (be this after 2 days) yet the account still shows as incorrect. AVOID unless you want to be chasing your own tail. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Probably the worst service you could ever have the misfortune to have to pay for

Shell Broadband …probably the worst service you could ever have the misfortune to have to pay for…”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

They have no idea. …

Had more problems with broadband again having been with them for six weeks, when you finally get through after 40 minutes of waiting you are speaking to someone who doesn’t really know anything other than doing three simple tests, today the expert had me hold the small button in the back in for a minute, and then wondered why we now have no passwords or data in router unit, so about to go into Christmas and absolutely no Wi-Fi for the TV streaming and broadband, thank you shell…..probably the worst service you could ever have the misfortune to have to pay for and I have absolutely no hope of getting it put right. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Irate Shell Energy Customer asks: Is this nightmare ever going to end?

“Is this nightmare ever going to end”: Dreadful. No phone number to call. Hopeless robotic chat.”

27 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Dreadful

Dreadful. No phone number to call. Hopeless robotic chat. So hard to talk through complex enquiries on chat. They owe me money and I can’t get it back after 3 months!

Awful experience with this company.

Awful experience with this company.. Staff are very clueless and unhelpful. The app doesn’t work so is very difficult to imput meter readings… You then spend over an hour on the phone each time. Wouldnt recommend read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband ‘Worst Company Ever’

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

…they are a terrible company with disgusting customer service and they made my mental health state a lot worse…

WORST COMPANY EVER!!!!!

people should stay clear of this company. I changed from Bt broadband to this company as this company was cheaper, I ran into financial difficulties and could not afford to pay my 23 pound broadband bill on the due date I rang the customer services and emailed them asking if they could please give me a 2 week extension so I could pay my bill 2 weeks later and I explained the situation and that I really needed my broadband connection to not be switched off as use it for the tv etc and suffer with mental health issues like severe depression and I don’t leave the house really because of my severe anxiety so I use the internet to keep my occupied online and stuff. anyway the advisor was totally horrible not helpful at all they told me they could not do anything at all an told me to get the money from somewhere because If I didn’t pay by the end of the day they would disconnect my broadband and I would be charged late payment fees. They was true to there word they disconnected my broadband early hours the next morning and they kept sending me emails and text messages a few times a day for the next 2 weeks demanding the £23 pound payment. I did pay it 2 weeks later but wish I didn’t they are a terrible company with disgusting customer service and they made my mental health state a lot worse for them 2 weeks read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Trustpilot Verdict on Shell Energy: AVOID, AVOID, AVOID…Minus 1,000,000 Stars

20 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

AVOID, AVOID, AVOID….Minus 1,000,000 Stars

Complaining is a waste of time

Further to other numerous complaints about Shell Energy, here’s my final one to add to the collection. As of 01.02.22, I shall be put on the standard tariff, which means that the recent whole sale price increases in both gas and electricity will appear on my bills from that date. These increases I have to accept, just like everyone else. The percentage increases equate to 35.17% per KWh on electricity and 67.93% per KWh on gas. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband is a total let down

Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service…

17 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

1 star is 1 too many!

I can not give a minus review, but they definitely don’t deserve 1 star. Absolutely awful company – broadband does not even work upstairs in a 2 storey house, terrible customer service – can’t change a direct debit date – pay when they want or cut you off and if you want to leave will quite over £200 cancellation fee read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

DO NOT USE THIS AWFUL COMPANY, SHELL ENERGY

DO NOT USE THIS AWFUL COMPANY WHO BULLY PEOPLE AND HAVE COMPLETELY INCOMPETENT PEOPLE WORKING FOR THEM. ABSOLUTELY DISGUSTING COMPANY WHO SHOULD BE ASHAMED OF THEMSELVES.

17 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

DO NOT USE THIS AWFUL COMPANY WHO BULLY…

DO NOT USE THIS AWFUL COMPANY WHO BULLY PEOPLE AND HAVE COMPLETELY INCOMPETENT PEOPLE WORKING FOR THEM. ABSOLUTELY DISGUSTING COMPANY WHO SHOULD BE ASHAMED OF THEMSELVES. They not only changed my direct debit but then blamed myself when they realised they had set up the wrong payment amount and insisted that it was my responsibility for informing them. They then left me with a 1000 plus bill before Xmas and then the bullying started, as well as awful sarcastic behaviour from staff. To top it off they then listed this bill on my credit report because I wouldn’t pay it in full, even though I have never missed a payment. Avoid them like the plague read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I am becoming ill with the effects of this terrible broadband provider

13 Dec 2021

The content below is sourced from current customer reviews of Shell Energy Broadband published on Trustpilot.

I am becoming ill with the effects of this terrible broadband provider

Please, please don’t sign up for shell energy broadband. It is the most unreliable broadband I have ever used. It’s goes down ever day, and I have lost so much work and time doing rework on the internet that it is stressing me out. We have had 8mths of this nightmare and I don’t think I can take anymore. I have to find another provider no matter how much it costs. I just can’t cope anymore read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy staff ‘the most incompetent cretins to walk this earth’

13 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

THE WORST COMPANY EVER!

THE WORST COMPANY EVER!! 1 star is too kind. It surely is criminal that they are allowed to operate. Ongoing sagas with them since start of 2021. The staff are the most incompetent cretins to walk this earth and that’s being polite! Top it off they double your bill even although you overpay every month and are in credit! Like WTAF!!
Someone random from the company will respond to this comment saying Sorry please contact to resolve (lip service as it always is – Don’t waste your breath Shell bot employee) NEVER do business with them. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Shocking Customer Service

7 Dec 2021

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Shocking customer service

Shocking customer service. Having advised that a previous property was sold and given Shell Energy my new contact details they continued to send bills to the old address and then passed the collection over to a debt collection agency when the bill wasn’t paid. Have spent 90 minutes on the phone with Shell Energy trying to obtain an up to date bill having spoken to two different people and used the online chat. Extremely frustrating. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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