6 APRIL 2022

The content above and below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Unbelievably diabolical company

Unbelievably diabolical company. They have utter contempt for the customer who has a problem. Don’t answer emails, don’t answer chat, keep you hanging on the phone for hours, hang up on you, don’t escalate complaints. No internet service now for 16 days with no hope of resolution as can’t get past the front line army of workers. Had one engineer out, but Shell ignored his report because it was worded incorrectly. The second engineer never arrived. Complaints are closed without being acknowledged or addressed. No one calls you back or tells you what’s happening. Customer service operators all tell you something different. This company excels at winding up its customers by deflecting, obstructing, distracting and threatening to charge you financially if you try to leave. They behave like a gang of bullying thugs. I’ve found it extremely upsetting and distressing. Although they are at fault, I fear they will try and extort money out of me. I just want to leave as soon as possible.I was transferred without my knowledge from the post office. I will leave as soon as my contract has finished. read more

12 March 2022

The content below is sourced from current customer reviews of Shell Energy published on Trustpilot.

Bought cheap oil from Russia & sold it…

Bought cheap oil from Russia & sold it back to UK citizens at huge profits!

So disappointed with shell energy…

So disappointed with shell energy absolutely shocking.

SHELL energy awful customer service

SHELL energy has, by far the worst customer support ever.

I have spoken to 6 people in the space of 4 weeks about amending an incredibly high bill and no one is helping me. read more

Extracts from a Shell Energy review posted on Trustpilot today: “Pathetic/rude”: “This company is truly disorganised and will cause you to waste a huge amount of your time – AVOID.”

Featured above are extracts from negative customer reviews about Shell Energy posted today on Trustpilot – see the relevant reviews below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extract from a Shell Energy review posted on Trustpilot today: “Avoid at all costs. Scam Company. DO NOT TRADE WITH SHELL ENERGY !!!!

Featured above are extracts from a negative customer review about Shell Energy posted today on Trustpilot – see the entire review below. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 08 May 2021. read more

Extract from Shell Energy customer review posted on Trustpilot: “When they are overwhelmed they shut their phone lines and take days to respond…  A total nightmare. I want to leave.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 March 2021. read more

Eni and Shell Acquitted of Nigeria Bribery Charges in Milan

Alberto Brambilla, Laura Hurst: Mar 17 2021, 9:24 PM Mar 18 2021, 4:43 AM

(Bloomberg) — Eni SpA, Royal Dutch Shell Plc and several of their current and former executives were acquitted of corruption charges related to a Nigerian oil deal by a court in Milan.

The verdict ends a three-year legal saga that loomed large over the tenure of Eni Chief Executive Officer Claudio Descalzi, who was among those found not guilty on Wednesday. Italian prosecutors had sought an eight-year jail term for him. read more

Big Oil’s future could be smaller than its past

Paul Takahashi, Staff writer: Feb. 6, 2021

Oil companies have crisscrossed the world for more than a century, drilling on nearly every continent and in ever deeper oceans to prospect for fossil fuels that power the global economy.

While they did, the biggest six or seven companies collectively known as Big Oil reshaped international politics and economies, bending them to their will. Oil executives became statesmen in their own right, negotiating deals with foreign leaders to extract oil from the tar sands of Canada, the deserts of the Middle East, off the coasts of South America and Africa and in the shale formations of the U.S. read more

Shell has tried to shed its image of corporate killer like a snake would its skin.

Dear Shell: After 25 Years, Are You Finally Ready to Accept Your Role in the Murder of Ogoni 9?

The Ogoni 9 — Ken Saro-Wiwa, Saturday Dobee, Nordu Eawo, Daniel Gbooko, Paul Levera, Felix Nuate, Baribor Bera, Barinem Kiobel, and John Kpuine — were murdered 25 years ago for their campaign against Shell. Photo by Martin LeSanto-Smith.

And so another grim, painful milestone is reached. It is now a quarter of a century since the Ogoni 9 were murdered in Nigeria. read more

Sneaky online censorship move by Shell Climate Change VP John MacArthur

When I revisited MacArthur’s Linkedin page yesterday, I discovered that all trace of his remarks and the adverse comments they had attracted have vanished.

By John Donovan

John MacArthur leads Shell’s Group Carbon strategy, climate change and energy policy and carbon innovation. See screenshot below downloaded on 06 Nov 2020 from here

John is not having a good week.

A few days ago he posted comments on his Linkedin page promoting Shell’s new climate change campaign on social media. read more

‘Greenwashing’ and ‘dirty tricks’: Shell sparks fierce backlash with emissions tweet

AOC and Greta Thunberg lead criticism of multinational fossil fuel firm

Her tweet refers to executives at Shell who have publicly admitted they knew decades ago that burning fossil fuels would cause the planet to warm. Shell chief executive Ben van Beurden said in a Time magazine interview this year: “Yeah, we knew. Everybody knew.”

Harry Cockburn: 03 Oct 2020

Multinational oil and gas company Shell – the second-largest investor-owned company in the world – is no stranger to the criticisms and concerns of the environmental movement, but this week, the energy giant inspired fresh anger with a tweet asking how people were reducing their emissions. read more

Oil giant Shell tries to hand off the climate-change fight to consumers and gets roasted by AOC, Greta Thunberg and thousands more

By Rachel Koning Beals:Published: Nov. 3, 2020 at 8:12 p.m. ET

We welcome the #energydebate, the oil major counters

Royal Dutch Shell PLC had a poll for consumers this week: What habits are individuals willing to give up to cut emissions, it asked.

A stampede of Twitter responses had a follow-up for the oil-and-gas super major: Are you serious?

Some comments, which eventually topped 4,000 as of Tuesday, made note of the less than 200 poll responses (for an account that has some 550,000 followers) to this four-answer query: read more

WHAT SHELL’S CLIMATE CHANGE VP POSTED ON LINKEDIN

By John Donovan

As is plain from recently published news articles, Shell’s use of social media to initiate a discussion about climate change has spectacularly backfired.

The fall out is not limited to Twitter, Facebook and YouTube.

This morning, I spotted the following postings on linkedin.com by Shell’s Climate Change VP John MacArthur

ohn MacArthur• 3rd+Climate & Sustainability Leader ★ Fellow of the Royal Academy of Engineering ★ Chairman OGCI Climate Investments ★ Executive Coach1d • 1 day ago Even though the world is going through uncertain times, we know there is an urgent need to tackle climate change. That’s why, at Shell, our ambition is to be a net-zero emissions energy business by 2050, or sooner. We aim to meet our customers’ demand for cleaner energy, keeping in pace with society. #MakeTheFuture#climatechange#netzero2050

GREENWASHING?

So Shell will get out of the primary energy business? Please explain how the world will solve the energy needs over the next 30 years. Eliminating about 12000 mtoe to zero in about 12000 days means 1 nuclear installation per day or 1500 windmills. We need to stop burning fossil and save it for useful stuff. But to reorganise the world in 10 or 30 years just is not possible. With a concerted effort by the world leaders (when was the last time this was achieved?) it will take 2-3 generations and great care is to be taken not to send the poorest 30% of the population into even more dire circumstances. Fortunately we have the time as there is sufficient fossil fuel around. In the meantime I vote your statement as a greenwashing marketing one. But I wish you a fine day and look forward to your explanation!

Wim der Kinderenout of network 3rd+Curator of private telecommunications museum (Self-employed) read more